Inspiring

Question

DW CC 2014 Server Busy

Forum|Forum|11 years ago
June 23, 2014
54 replies
38050 views

Every time I launch DW CC 2014 on my Windows 8.1 machine I keep getting a Server Busy message where I can switch to the application or try again. Eventually it goes away but it really delays the start up time on my DW application. I have added DW to the trusted applications list for Kaspersky so I don't think that is the issue. Never had this problem with the previous version of DW CC. Anybody else running into this?

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ben-erwin

Known Participant

Well, I have additional hard drives.
Even If that is the case, I'm not going to change my settings.
Dreamweaver should not be checking the status of my hard drives or having a prompt pop up.

PLEASE
FIX
THIS
NOW

TwoSuits

Participating Frequently

Almost 24 hours now and not a single error message, whereas normally I would have had it at least once and hour!! I am so glad to be rid of this problem as it has seriously affected my productivity.

I agree it needs fixing properly but at least I have a workaround until it gets resolved. I would hope that now they are clear what the problem is it will be fixed in the next update (although I won't hold my breath!).

I

insitemotion

Participating Frequently

Yes, I haven't seen a single error either after I changed my hard drive sleep settings. I also agree this issue needs to be fixed by Adobe.

I

ICBM

Inspiring

I cannot on many days too. It sux paying for something, hug monthly money and nothing works consistently. I liked my old MS FrontPage, it was stable and consistent - they just shut down support.- extensions. Cannot even get support or turn off sync that is hijacking all my personal files. Is Abose the NSA or something?

ben-erwin

Known Participant

Folks,
With respect to various theories, and vented frustrations about this, I think there has been a lot of time wasted pursuing dead ends. What I find frustrationing is what I highlighted in the screenshot below.
The problem is... clearly... I repeat (I have said this before) it says: "TO ACTIVATE THE BUSY PROGRAM"

All this business of looking at the activity logs and coming up with various explanations such as drives being asleep and what not are all red herrings. Saying that Adobe doesn't care is neither true, nor is it productive.

I'm going to write this in all caps, bold and underline it not to be a jerk, but to make it stand out.

<!--
THE WINDOWS ACTIVATION ALGORITHM FOR DREAMWEAVER IN CREATIVE CLOUD IS FLAWED.

-->

That is the one and only place the Adobe team needs to look.

If the Creative Cloud activation status doesn't return true, then have it re-check in the background or serve up a Log Into Creative Cloud.

This "Switch to/ Retry with a grayed out cancel prompt is a lazy dingleberry left in the code that should be hunted down and eradicated like a console.log() javascript notice in an IE8 debug session. This does not happen elsewhere in Creative Cloud. This is Dreawweaver-centric activation bug.

Lastly, no, the last update did not fix it.

Hear me.

I would appreciate if someone from Adobe would reply to my specific post/diagnosis here and tell me if I'm right or wrong.
Thank you.

TwoSuits

Participating Frequently

Sorry to urinate on your strawberries but I can state with a fair degree of certainty that the problem in my case was extra hard drives going into standby. If DW doesn't detect all drives as active it will throw the server busy message. IMHO the term activate you are hung up on merely refers to the 'Switch To' operation (as in activate the unresponsive application) rather than the anti piracy software activation process.

With drive standby disabled I have yet to see the error but if I set the drives to go into standby after 5 minutes and ensure nothing else is keeping them active..... You guessed it! Error occurs approximately every 5 minutes.

Needs a little more testing to be 100% but pretty conclusive so far. Additional drives in standby DO cause this error.

I'm not saying this is the cause in your case but it almost certainly is in mine.

HedgeAuthor

Inspiring

In my case I also have a primary drive that is an SSD that DW is installed on and then my website data is stored on a second drive. However my drives never spin down and I always get this error when launching DW.

TwoSuits

Participating Frequently

I am fairly sure that this issue is caused (at least in my case) by Dreamweaver trying to access a file or data outside of it's install location.

In my case, when I get the message I hear one of the several HDDs in my system spin up as if the drive where the file is located was in standby and got woken up by the file request. Dreamweaver then gets upset because the file isn't immediately available and throws an error (and sometimes crashes completely)

Dreamweaver is installed on my C: drive which is an SSD. All of the site files are stored in a WAMP server also located on this drive so, in theory, there should be nothing to access on any of the other drives but I can definitely hear one of them spin up. I do have other Adobe products installed on the other drives, including Dreamweaver CS6 so could it be trying to access a shared file? The problem occurs when DW is first started and then again at various points whilst it is running so would fit the scenario of the drive going into standby.

I have not managed to trace the offending file(s) yet and unfortunately this is a production system in pretty constant use so I cannot mess with it too much. It is running Windows 8.1 Pro 64bit, Dreamweaver 2014.1 64bit.

I don't know if this complies with other peoples situations but hopefully this information may be of help to someone.

I

insitemotion

Participating Frequently

I have the same setup with Dreamweaver and WAMP installed on an SSD while I have two other HDDs on my system. The only difference is I have Win 7 Pro 64-bit. I upgraded Adobe from CS6 to CC on the SSD. I'm going to do a clean install when I have time, but I might try uninstalling WAMP in the mean time to see if that is the issue. I have tried a number of things related to my firewall and adjusting Dreamweaver's preferences related to files but nothing seems to work. I'll report back if I find something that fixes my issue.

Y

Yalpi

Community Manager

Thanks TwoSuits this has resolved the problem for me. No messages in 36 hours, whereas before I was getting the problem every time I came back to my computer.

The solution that worked for me was: Stopping the hard drives going to sleep.

Setup: Windows 7 64bit, Dreamweaver CC 2014.1, 2 HD (1 SSD, 1 standard HHD)

Hello,

The “Server Busy” error message is popped by Windows OS.

This message appears whenever there is a resource conflict between two processes in Windows and one of the processes will not release the required resource so that it can be used by another process(in this case Dreamweaver).

It is possible that Windows thinks there is a network service conflict of some kind or disk/file conflict; however, adware / spyware can also cause this problem to occur.

It could be popped up in multiple scenarios, it may be due to some applications which run in the background and on startup (eg java, CuteFTP etc ). There is no defined solution to this Windows error but you can try the below:

- Close any other apps before launching Dreamweaver

- Check if Windows update is installing updates and launch Dreamweaver once the updates are installed

- Using msconfig to remove some apps from startup

- Finding what apps are using what port using TCPView

- DiskMon to check what disk activity is being done with which application

The error message is not specific to Dreamweaver. Following are threads on the same issue reported on Microsoft Support forums with different applications:

https://social.technet.microsoft.com/Forums/windows/en-US/98da9e16-fdab-4cf9-8251-4f466d6c6c13/server-busy-error

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/server-is-busy-program-not-responding/4a775b0a-8c6a-4df9-8f47-90b40d06968d

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/annoying-messages-server-busy-every-time-i-switch/0c3d4b49-4908-4b2e-b873-1ec58795cdc7

J

JenniferLeigh

New Participant

I experienced this issue today with Dreamweaver. In my situation, it ended up being a problematic Micro SD card that I had plugged into my card reader. Removing the card solved this issue for me.

K

k_randolph

Known Participant

That sounds odd. I'm guessing that it is coincidental. There isn't any logical reason that I can think of that your SD card would have anything to do with the authentication calls between the local Adobe Cloud Service 'engine' contacting the remote Adobe Dark Cloud Service unless you had installed to that card.

This is a sporadic issue. Sometimes it happens, sometimes it doesn't.

Adobe's refusal to get this issue resolved is reprehensible. However, as a result of it, I have finally gotten off of my bottom and started looking around and found that there are quite a few really good competing applications out there. So I abandoned Adobe and their Dark Cloud Service.

HedgeAuthor

Inspiring

k.randolph what replacement products have you found? Not only did DW CC 2014.1 not fix the problem but now it also crashes if I leave the computer for awhile and come back to work on DW. So then of course I get stuck in the Server is Busy hell again. So the latest update made mine worse not better.

I

insitemotion

Participating Frequently

I am having the same problem on Windows 7 64bit. I just turned off all of the options under Preferences -> Sync Settings and so far the problem has gone away. I'll report back if I see the issue again.

Reporting back. The problem came back after about 1 hour when I relaunched Dreamweaver.

xe0n

New Participant

This is not a client based issue, this is a software networking based issue, here's why it is returning server busy:

Dreamweaver attempts to use the address 172.27.232.10:63631 and attempts connection to 204.93.72.144:443

172.27.232.10 : No Host Found

NetRange: 172.16.0.0 - 172.31.255.255

CIDR: 172.16.0.0/12

OriginAS:

NetName: PRIVATE-ADDRESS-BBLK-RFC1918-IANA-RESERVED

NetHandle: NET-172-16-0-0-1

Parent: NET-172-0-0-0-0

NetType: IANA Special Use

Comment: These addresses are in use by many millions of independently operated networks, which might be as small as a single computer connected to a home gateway, and are automatically configured in hundreds of millions of devices. They are only intended for use within a private context and traffic that needs to cross the Internet will need to use a different, unique address.

204.93.72.144 : JIVE Software

NetRange: 204.93.64.0 - 204.93.95.255

CIDR: 204.93.64.0/19

OriginAS: AS13364

NetName: JIVE-HOSTING

NetHandle: NET-204-93-64-0-1

Parent: NET-204-0-0-0-0

NetType: Direct Assignment

Comment: http://www.jivesoftware.com

RegDate: 2011-11-29

Updated: 2012-02-24

Ref: http://whois.arin.net/rest/net/NET-204-93-64-0-1

Since 172.27.232.10 is not intended for use for traffic that needs to cross the internet, it will always return server busy as it attempts to connect to JIVE software's address 204.93.72.144. Is it possible that during the development stages of Dreamwaver the address 172.27.232.10 may have been hard coded into the application for testing purposes and never removed or set to switch to the client's actual IP address.

B

bluehaus

Participating Frequently

How come Adobe/Dreamweaver doesn't seem to be taking this issue seriously!? Clearly there's a lot of people here with the same issue and many have tried to co-operate to figure things out, with little to zero results. Well positive ones anyways... This is getting quite ridiculous and I too, am thinking of using another editor. For the price I'm paying though, it suuuuuure would be nice to have everything working properly.

I'll message them again on Facebook to see if that makes any difference at all... *sigh

K

k_randolph

Known Participant

Unless more of the Dreamweaver users cancel their subscription, I don't think that Adobe is going to do anything about it. Please note that the only thing we have seen is from what appears to be the second tier support people in India.

So far, it doesn't appear that the people working on it can trouble shoot their way out of a wet bag made of tissue.

If what Xe0n said is correct (and it is in line with two of the possibilities I had listed previously), then the developers made a couple of huge errors in the code.

Likely mistakes that they made and don't seem to understand:

The use of hard coded IP addresses let alone the use of internal ones.
The lack of proper code sweeping by peer review to look for such things.
The use of application specific code in what should be external validation with the cloud service.
The lack of proper black box testing that validates ALL of the object calls from within an external network test environment. By external, that means that it uses a network outside of the Adobe one.

ben-erwin

Known Participant

I have not run the update yet (too busy)
But I have been getting this and I just had an ugly episode with it, probably at the same time as bluehaus just did.
The problem (and I repeat myself) is the Creative Cloud authentication algorithm in Dreamweaver for Windows.
It's F'ed up. Turn it off.
If you have Creative cloud authenticated once, that's it. Maybe on startup.
Please look there.
But I repeat myself. I've said this before.
This "show me your error logs" BS is wasting your time and ours. Look at the Creative cloud authentication server error logs. That's the culprit.
Dreamweaver pings it too often.
I will try the update, but based on others' answers, I'm not optimistic.

ben-erwin

Known Participant

I'm willing to step up. Preran, I just messaged you my contact info.

For the benefit of the board, I will repeat what the knowns are.
1) this is on Windows 8.1,

2) this has been found to be a creative cloud authentication issue that launches the alert as reported by wispen42 in comment 42 on this thread. I'm not going to deactivate and reactivate to fix this. Everything else I use in CC works fine. This is a Dreamweaver-centric issue.

The fact that any adobe software uses an alert prompt that disables all functionality and no choice by said alert prompt works and the alert stays and stays until it decides to go away by itself. Then it comes back and goes away again as it pleases.

I am more for calling the correction of this bug, I'm calling for the wholesale abolition of any alert prompt that isn't a yes or no question. If it has to do with something malfunctioning or services like ftp running in the background, it should not be there. It should gracefully display somewhere unobtrusive and allow you to carry on.

When it interferes with your ability to open or close the entire application, it frequently happens on startup or close) and after it has been idle for a while, that's just inexcusable. It has happened to me while saving a file. It's like when you wind up on a malware site that doesn't let you close your browser. It's THAT level of annoying.

Preran, let's talk my man. I'm not ready to give up on DW yet, but I'm very frustrated and want to help get this fixed.

Preran

Community Manager

Thank you, Ben. I have forwarded your details to the concerned teams. They will get in touch with you.

Bluehaus: The product team is monitoring this discussion as well. We will do our best to resolve this issue.

H

h_f

Participating Frequently

ben-erwin

Known Participant

In the past two days, I had no less than 4 major eruptions of this bug.
Please. Update the Authentication functionality to dispense with this annoying error.
Yesterday, it happened while I was saving a live file.
Just now, it happened when I tried to close the software.
I know MAX is coming. Please get this done before then.

Preran

Community Manager

Hi all,

We again request you to volunteer to share your experience with us. So far, we have had only one volunteer, and we are not able to reproduce this at our end. Your co-operation is essential in troubleshooting this bug.

If you are interested in volunteering, send me your location and contact details (email ID, phone number) over a private message. Also the time that is convenient with you. Click my picture and use the message option.

Thanks,

Preran

HedgeAuthor

Inspiring

I know Adobe has had at least two volunteers. Each time they ask me when I am available though they never call. Based on your other volunteer in this post amount of time Adobe was on his PC it doesn't surprise me you don't have a lot of volunteers. Over 3 hours of remote sessions. Not everybody has a free 3 hours during their work day.

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