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CaptainSlocum
Known Participant
July 7, 2022
Question

File Transfer failed

  • July 7, 2022
  • 7 replies
  • 8987 views

Since last week I am getting an error message everytime I upload an image, whether a new image or when I choose "should dependent files be included".

File Transfer failed due to following reasons: - Internal data error: Transferred file size does not match the expected file size.

This occurs on two web sites though I have not tried it on all my websites.

I am able to successfully upload all the images using Filezilla, which I am having to do as a work around.

Has a setting been changed since the latest update? I can't see anything obvious.

There is a post about this in 2018, but not resolved.

      This topic has been closed for replies.

      7 replies

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      dirks91834468
      New Participant
      July 24, 2024

      I ran into the same issue a while ago as my provider forced Explicit SSH Connections for all of his websites.
      For me renaming the ssh_hosts file as described here: https://helpx.adobe.com/dreamweaver/kb/troubleshoot-sftp-server-connection-issues.html and restarting DW afterwards seems to have solved this problem.

      D
      dirks91834468
      New Participant
      August 13, 2024

      Awesome. It worked only for a few days, now i have the same old problem again. Adobe should get their stuff together and provide a reliable solution for this problem once and for all.

      BenPleysier
      BenPleysier
      Braniac
      August 13, 2024

      Time to set yourself up for the future by dumping Dreamweaver for a more modern solution.

       

      Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
      A
      AuctionHugh
      Participating Frequently
      April 1, 2024

      It is April 2024 and I am having this same issue, attempting to upload files to a turbify.com web server using dreamweaver. They require an FTPS connection along with TLS 1.2 protocol support. As with others, filezilla works fine. Something is broken in the latest version of DW in CC, and I can't believe it has stayed broken for almost 2 years. it is very frustrating for our devs at Kallen Web Design.  

      Jon Fritz
      Jon Fritz
      Braniac
      April 1, 2024

      Adobe announced 4 years ago that DW was no longer going to receive any real updates like new features or bug fixes. The plan is for just security patches, OS compatibility patches, and third-party library updates (and they're pretty behind on at) going forward.

      It's only being kept on life support for the current userbase. I imagine it doesn't have a whole lot longer before they announce it's going the way of  GoLive and Muse, probably once the current userbase dwindles to a predetermined cut-off point.

      If FZ works, use it. DW's FTP limitations aren't likely to change before the end.

      M
      mattk5756347
      New Participant
      February 13, 2024

      We recently updated our cPanel servers and started running into this issue after getting everything updated and configured with the new hardware and updated versions of WHM/cPanel. Historically we were using FTPeS for our connection and it was working great, but after the updates this error suddenly came up.

       

      For security purposes, we had disabled standard (unsecured) FTP and only allowed FTPeS or FTP over SSL/TLS (explicit encryption) over port 21.

      However, thanks to our amazing server support team, they determined that Dreamweaver was attempting to connect to the FTP server using old deprecated SSL algorithms. On our servers, we had to explicitly disable these old ciphers to fix this Dreamweaver issue. If you have your own cPanel servers, you can go into WHM -> Service Configuration -> FTP Server Configuration and update the value in the TLS Cipher Suite field. We currently have ours set to HIGH:!SSLv2 which To my understanding, we added the ":" as the delimiter and the "!" in front of SSLv2 tells the server to disallow the use of the old deprecated SSLv2 cipher for FTP connections.

       

      This should restart the FTP server once you save the changes and instantly fix the Dreamweaver FTPeS connection error.

       

      NOTE: I can't take credit for this as it was our amazing server support team over at GigeNET that helped me figure this all out. Is it a server issue? I'd say no. I believe this is purely a Dreamweaver/Adobe issue since it is due to them attempting to use outdated and insecure SSL ciphers that are no longer relevant.

       

      Hopefully, this will help someone out there struggling with the same issues!

      A
      Anonymous
      February 13, 2024

      @mattk5756347 Awsome solution if you have root control of cPanel and good to know the primary cause of the issue for everyone.  With VPS shared hosting unfortunately we do not have root control of cPanel so I guess my workaround of using SFTP has its place as a solution for people in a shared hosting situation.

       

      Ideally Adobe would update Dreamweaver but as it is not the case, these are workable solutions hopefully.

       

      Aly

      M
      mattk5756347
      New Participant
      February 13, 2024

      Hey @11691044 
      Yes, unfortunately, this won't work for everyone. But, it does shed some more light on the issue. Obviously, there is a variety of options within Dreamweaver for how you configure your FTP connection and every hosting environment is different. It really just comes down to how your servers are configured and managed as to what combination will work for you. SFTP will only work if the server is configured for it and the ports are active - so it isn't always an option either. cPanel has a ton of default settings when being configured and many of them may not align with various security preferences and requirements determined by the hosting provider.

       

      If Dreamweaver wasn't using the dated SSLv2 cipher in their connection, this wouldn't be a problem. But, FTPeS seems to default to it and the current versions of cPanel are not supporting it - so the upload fails. Hopefully they will fix this at some future date!

       

      Good luck everyone!

      A
      Anonymous
      January 4, 2024

      Same problem with Dreamweaver 21.3 uploading small files, for example a WordPress stylesheet:

      style.css / 52kb

       

      Had been using FTP over SSL/TLS (explicit encryption) with a GoDaddy VPS (Virtual Private Server) cPanel apache account.  Found that plain FTP worked with the normal FTP account (IP address, username & password).

       

      Then discovered that SFTP worked if I used the cPanel username & login credentials, so switched over to this encrypted method.  Only FTP over SSL/TLS (explicit encription) kept failing.  Thought to add this solution to the thread if it helps someone.

       

      Aly

        B
        Bruke
        New Participant
        June 8, 2023

        Just wanted to say, I was having the same issue with 21.3 except for me it was several .php files. When it happened, it not only failed to upload the files but also deleted the file that was already on the server. I ended up having to use Filezilla to upload files - that worked but it was an extra step that I don't appreciate having to take considering Adobe is paid software. 

         

        I tried every fix recommended at https://helpx.adobe.com/dreamweaver/kb/troubleshoot-sftp-server-connection-issues.html and none of them worked. I had my IT guys spend hours (which cost me several hundred dollars) going over our two server's implentations of SFTP to make sure everything was the newest security standards. Nothing fixed the issue except downgrading to Dreamweaver version 21.2 -- that fixed everything and is working as expected. 

          BenPleysier
          BenPleysier
          Braniac
          June 9, 2023

          If you want a free solution, have a look at Visual Studio Code - Code Editing. Redefined

           

          I have gone a step further with Wappler - The Visual Web App Creator

           

           

          Wappler is the DMXzone-made Dreamweaver replacement and includes the best of their powerful extensions, as well as much more!
          B i r n o u
          B i r n o u
          Braniac
          June 10, 2023

          Yes, I second @BenPleysier as a free alternative, I agree that VSC is a truly amazing editor... once tried, it's adopted... plus coupled with https://marketplace.visualstudio.com/items?itemName=Natizyskunk.sftp... impressive, everything is set in JSON... That's off the hook!

            A
            Adam2424300876p7
            New Participant
            October 17, 2022

            I had a same problem and downgrade to lower version fixed everything... Dear Adobe, please dont push public applications with that kind of error, because it deleted me some files on FTP and when you are without backup, you are... you know what... So I highly recommend dont install latest update 21.3 this update is broken. 21.2 is ok works perfectly. Thank you for help anyway 🙂

             

              W
              wcamp
              Inspiring
              November 21, 2022

              I, too, have been plagued by v. 21.3's inability to enable my uploading of a small ".html" file (71kb). My host-server gave me a new DNS server to try. But for three weeks of tweaking one DW setup setting after another, one of its techs found this Adobe Support Community forum thread and suggested I downgrade DW to v. 21.2.

               

              I deleted v. 21.3, installed v. 21.2, and found that my attempted upload of that so-called "problematic" file was instantly successful. Hooooray!

               

              Again, this forum has provided me with valuable feedback and successful recommendations.

                W
                wcamp
                Inspiring
                June 8, 2023

                Hello, again. More than six months have passed without seeing a follow-up commentary regarding my documented failure(s) in DW v. 21.3.

                 

                I thought that I'd ask if this problem has been corrected yet or if Adobe has provided a secure workaround for this bug. Sadly, the Creative Cloud window continually shows only the problematic v. 21.3 as the next available version.

                 

                Here's hoping that a corrected version will be created, tested, and provided by Adobe soon. . .

                  Nayan_Kankariya
                  Community Manager
                  Nayan_KankariyaCommunity Manager
                  Community Manager
                  July 8, 2022

                  Hi @CaptainSlocum,

                   

                  Thanks for writing to us. Please provide below info for further investigations.

                   

                  1. Dw version.
                  2. Transfer protocol used in the server configuration (FTP/SFTP/FTP(explicit, implicit), WebDAV etc).
                  3. Please try switching the protocol to FTP and confirm the behavior.
                  4. OS and machine configuration details.

                   

                  Have a pleasant day!

                   

                  Regards,

                  Nayan

                  Dreamweaver Team

                  K
                  Karl-Otto Franz
                  New Participant
                  July 21, 2022

                  Guten Tag

                  I have the same problem: DW 21.3 doesnt upload files bigger than ca. 15 KB

                  no problem with DW 21.2

                  DW 21.3

                  FTP over SSL/TLS (explicit)

                  Macos 12.4

                    C
                    CaptainSlocumAuthor
                    Known Participant
                    September 27, 2022

                    See What's New in DW 21.3

                    Dreamweaver is integrated with the following third-party library upgrades and bug fixes:

                     


                    Nancy - what are you saying here? That 21.3 has been updated to fix the bug? Perhaps you could elucidate on your post.

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