FTP error occurred - cannot make connect to host.

Forum|Forum|8 years ago
July 25, 2017
6 replies
5998 views

I get: an FTP error occurred - cannot make connect to host. I can connect using Filezilla with no problems but I can't with CS6. I've changed my password on my server and that didn't help. Anyone with ideas is appreciated.

Thanks,

Paul

Dreamweaver FTP

This topic has been closed for replies.

Correct answer Jon Fritz

Thanks Jon, does that mean I have to pay by the month or year to use it?

The perpetual license version (disks or one time download) stopped at 12.0.3.

If you want something newer than that, yes, you would need to become a creative Cloud Subscriber so you could download and install a more recent version. There is a 7 day trial available, but you only have access to CC 2017.5 with that.

The subscription you choose it up to you. Once you have one, the program(s) will install on your machine, just like the old versions, and can be used on or offline (it's not a Cloud-Based Program). CC needs to call home periodically to ensure you have a valid subscription. If you don't, access to the program stops, though all of the files that you've created are still available to you

Subscribers have access to 8 versions, though only 5 can be installed at once (dot releases overwrite each other), so CS6 Cloud, CC, CC2014.x, CC2015.x and CC2017.x can all be installed on the same machine(s) at the same time, under a single subscription, they just won't run concurrently.

All of that said, there are many users who still have the old CS6 and can still connect to their servers without any issue what-so-ever. Getting a newer version of DW is certainly no guarantee a successful connection will happen. Have you tried toggling "Use Passive FTP" and "FTP Performance Optimization" in the Advanced section of your FTP settings? Sometimes changing one, or both of those will make a difference. I've also had times where DW simply wouldn't connect using the domain address and required me to put my server's IP address in that field in order to connect with it (or vise versa).

paulw15035368Author

Inspiring

Sorry but how do I run update for DW unless I have it open?

Jon Fritz

Braniac

I think the update issue is a red herring.

DW CS6 Build 5861, is version 12.0.3 (the perpetual license version) and is as updated as far as it can be.

To get a newer version of Dreamweaver, you'd need to download DW CS6 Cloud, CC, CC 2014, CC2015 or CC2017 using the Creative Cloud Desktop Application.

paulw15035368Author

Inspiring

Thanks Jon, does that mean I have to pay by the month or year to use it?

paulw15035368Author

Inspiring

Sorry, I'm using DW CS6 Build 5861.

L

lnayal

Community Manager

Please quit DW first and then run update.

paulw15035368Author

Inspiring

I'm using DQ CS6 Build 5861. I tried to run the update just now and closed DW after clicking on Update and got the same as before. I checked the FTP Log and it is empty.

paulw15035368Author

Inspiring

I downloaded a fresh copy of Dreamweaver CS6 last night and will try to install it later today and use my serial number. Should I un-install the one I have already before installing the new one?

L

lnayal

Community Manager

Which version do you have currently of DW?

If its Dreamweaver CS6, then its better to uninstall and install freshly.

Do clear preferences while uninstalling.

B

Ben M

Inspiring

A couple of things are jumping out at me here because you have multiple issues going on. The update failed, is an error connecting to the Adobe servers to update your application, while the FTP error, is an error in the connection to your web host provider.

The update failing from the Adobe servers could be attributed to firewall settings or simply an update you were trying to run failed. The error log that Ben points you to will help with that. Do you recall what update you were trying to install?

With regards to the FTP error, can you click on Site-->Advanced-->FTP Log the next time you try to make a connection and see what the FTP log returns as the error code. Many times that is more useful then the error you get in testing as you have shown in your screenshot.