How to delete the Adobe ID

[Invitado]

Hello,

i want to delete my Adobe ID / Account, because it's not needed anymore. How can i do that?

[Preran]

Hi Sabrina,

Contact Contact Customer Care and they will help you.

Thanks,

Preran

[Invitado]

Hello Preran,

I already know the contact-form, but there seems to be a little problem. I can't choose any options (see attachment).

Kind regards,

Sabrina

[Preran]

Hi,

I guess those options are available only when there is an agent ready to attend on you. Can you try a different browser, or try at a different time?

Thanks,

Preran

[Invitado]

I have an old ID (an old email address) which comes up every time I try to use ADE on my Mac.  But it is not an active Adobe ID. The problem is that my computer thinks it is authorized to the old ID, but I can't download any books because it is an inactive ID. I keep getting the message E_ACT_NOT_READY. So I think I need to delete that Adobe ID. I have been on the phone and live chat for hours trying to delete this ID but they say it doesn't exist in the system.How can I delete an Adobe ID when Adobe doesn't even recognize it?

[Preran]

Please contact customer care to reset your IDs.

[Invitado]

Hi, you need to delete for your adobe id  account you contact customer service...

[Invitado · Accepted solution]

First Sign in to your Adobe Creative Cloud

Navigate to Menu > Choose Learn & Support

Click on Contact Support, It will navigate to support / help site for Creative Cloud

Now at ‘Choose Product’ dropdown navigate – scroll & click to required product in this case ‘Creative Cloud’

Now at sub category level with title ‘Tell us what you need help with…’ click on ‘Adobe ID and signing in’

Now click button bellow with title ‘Still need help? Contact us’

Now at Contact Options choose ‘Chat’, this will navigate to online chat page with your country specific Adobe Support Expert

Now chat with assigned support person & let her / him know that you want to delete your Adobe ID for good

Assigned Support Expert will ask you for your confirmation, Follow onscreen procedures if they asked you to do so

Hopefully your Adobe ID will get deleted for good

(Contact/Company information not allowed in the forums See Email signatures and personal information )

[Invitado]

Adobe Creative Cloud - worst app ever

[BenPleysier]

sucheg54236922 wrote:

Adobe Creative Cloud - worst app ever

Totally agree! It is aimed at users that know what they are doing, thus stay clear if you don't belong to that category.

[fulcoh74038014]

The fun part when I want to contact support red triangle comes.

Adobe is for me a BIG None Done.

[BenPleysier]

And a Merry Christmas to you too!