Participant

Answered

OS X 10.9 Mavericks / Dreamweaver CC Issue

Forum|Forum|12 years ago
October 23, 2013
13 replies
52773 views

I hope someone can help, am a bit stuck.

I (foolishly) upgraded to OS X 10.9 and now cannot load Dreamweaver. I'm being asked to install Java SE 6 (which I have now done about 20 times) but the application never loads.

I have uninstalled, including settings. Reinstalled. Rebooted. Repaired Permissions.

Any suggestions..?

This topic has been closed for replies.

Correct answer Yalpi

Hello Andy,

Can you please let us know if you installed Java SE 6 from the alert dialog you get on launch of Dreamweaver. This will help others who are also facing similar issue.

Please note, installing Java SE 7 will not help. When you launch Dreamweaver, an alert dialog with a button to install Java SE 6 will be popped if it is not already installed. Clicking on the button will install the required Java runtime and Dreamweaver can be launched there after.

Regards,

Yalpi Shiva prasad

R

Richard_Lefko

Participating Frequently

Hi all:

I am trying to install DW CS6, which is new to my son and I, on a new MacBook Air that arrived today.

I have spent hours trying ALL of the suggested fixes on this post, to no avail.

The strange thing is I set up another account on hi MBA and DW launches and runs from there, but won't run in his account.

I don't know where to go from here, and frankly, I'm a little ticked off that Adobe doesn't offer any free support for people like me who just bought CS 6.

We can't afford the cloud.

Does anyone have any other suggestion? I have tried everything mentioned here to no avail.

Thank you

Rich

Nancy OShea

Community Expert

DW requires that you have Java SE 6 on your system. I believe Mavericks ships with 7.

Prompted to install Java SE 6 Runtime | Mac OS 10.9

Disable APP NAP on your Mac

Unresponsive on Mac OS 10.9

Nancy O.

Nancy O'Shea— Product User & Community Expert

R

Richard_Lefko

Participating Frequently

Thanks Nancy O.

I have already done all of this, but will try it all again in a different order.

I am downloading Java SE 6 right now.

APP Nap was already disabled so I don't think that has anything to do with my problem.

Keep those suggestions coming. I have spent 3 hours of my life (that I will never get back) trying to get this damn thing to work.

Thank you

Rich

T

TDeCarlo-bXH1Vq

Participant

It seems that Adobe CC bundles its own Java and internal list of trusted certificate authorities. To add the two CA-cert files to the Adobe keystores I needed to download the "new_keystore.crt" and run this from the command line:

sudo find / -mount -name cacerts -print -exec keytool -import -alias an_appropriate_alias -file new_keystore.crt -keystore {} -storepass changeit -noprompt \;

You will need to know the name of the *.crt file that you want to add and the alias to be used for the new entry. This actually fixed a few other jab-based applications as well.

I hope that helps someone out there!

Thom

S

Shonak

Participant

Thank you I have my software problems all sorted

T

tgd85

Participant

I am having the same issue here that others have described above - Dreamweaver CC immediately crashes upon startup. I did a clean install of the public release of Mavericks and have had no other issues with any other CC appliations. I have tried troubleshooting with all of the suggestions in this thread with no success. Very frustrated.

However, I did notice an oddity with a Dreamweaver startup file in the directory /Library/Application Support/Adobe/Startup Scripts CC/Dreamweaver . There are two items inside this directory: (1) a file named "dreamweaver-12.0.jsx"; and (2) a folder named "dreamweaver-13". Inside "dreamweaver-13", there is a file named "dreamweaver-11.0_en_US.dat".

Oddly enough, there doesn't seem to be a .jsx file for Dreamweaver version 13. In fact, there doesn't seem to be any file related to version 13 in this directory at all.

A quick look at the other apps with folders in the ~/Startup Scripts CC director all seem to include a .jsx file referencing the correct versions, with the one exception being Photoshop, whose .jsx file doesn't seem to specify a particular version.

InDesign = "indesign-9.0.jsx"

Bridge = "bridge-6.jsx"

Illustrator = "illustrator-17.jsx"

Photoshop = "photoshop.jsx"

Any thoughts about this?

Y

Yalpi

Community Manager

Hello tgd85,

Can you please send me the crash report to yprasad_@_adobe_._com(Please ignore the underscores).

Also is the crash consistently happening or intermittent.

Meanwhile can you please try the following and let me know if it works.

1. Log into system

2. Open Finder

3. Press Cmd+Shift+G

4. Enter /Users/<Your Account Name>/Library/Application Support/Adobe/ in the dialog that appears and press Enter key

5. Rename "Dreamweaver CC" folder name to "Dreamweaver CC Backup"

6. Press Cmd+Shift+G

7. Enter /Users/<Your Account Name>/Library/Preferences in the dialog that appears and press Enter key

8. Rename file "Adobe Dreamweaver CC Prefs" to "Adobe Dreamweaver CC Prefs Backup"

9. Launch Dreamweaver CC

If you are unable to navigate to Library folder under your home directory, please refer to the article: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html to unhide the folders.

Regards,

Yalpi Shiva Prasad

W

Wayne J. Cosshall

Participant

I am having the same issue. New Macbook Pro with Mavericks pre-installed. New CC account. Everything else works but not Dreamweaver CC. Dreamweaver CS6 seems to still work fine.

Tried all the above, no joy.

Not when I try reinstalling Java, Dreamweaver seems to run for longer before crashing. The next time I try it it crashes immediately.

A

anteater

Participant

Don't know if this solution has been already posted. Had serious problems with Dreamweaver after installing Maverick. Long story short, here's what I had to do:

Uninstall Java 6 by deleting 1.6.0.jdk found in Macintosh HD/Library/Java/JavaVirtualMachines/
Uninstall Java 7 by opening terminal and pasting in sudo rm -fr /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin
Uninstall Dreamweaver including preferences.
Restart
Install Java 7 found here: http://support.apple.com/kb/DL1572?viewlocale=en_US
Install Dreamweaver

Hope this saves someone some time and frustration...

C_F_McBlob

Inspiring

According to Apple, Java6 JRE isn't installed with Mavericks and MUST be reinstalled for certain apps (including CS5 and CS6) to run after the upgrade.
I don't believe uninstalling the JRE that it needs to run is really the solution, but if it works for you, okay.

K

kevinclawson44

Participant

I've tried everything that's being talked about here... to no avail. Any more answers?

L

Lars Olof Berg

Participant

I can confirm that a installation from http://support.apple.com/kb/DL1572 solved my problem with Fireworks CS5

H

Happiest Camper

Inspiring

After reading everything in here and getting no results at all here was my problem, and how I solved it...

PROBLEM:

Couldn't open Dreamweaver, everytime it prompted me for the Java update and everytime it failed at 15.7MB into the download. Error read, Network error, could not download.

SOLUTION:

I tried everything in this forum, nothing worked: Dumped Java folder and Internet Utility, tried Terminal commands, downloaded the Java Platform http://www.oracle.com/technetwork/java/javase/downloads/index.html , restarted five times, etc.

Finally, I uninstalled Dreamweaver (Applications menu, Uninstall Adobe Dreamweaver CC, leave preferences), still had the same problem.

Downloaded Java from here... http://support.apple.com/kb/DL1572

And walla, it worked.

My suggestion, try that Apple Java download link first, if it doesn't work then dump Java and try again, if that doesn't work, uninstall Dreamweaver and use that Apple Java download link.

C_F_McBlob

Inspiring

The Oracle download for Java 6 WON'T work. Apple has "tweaked" Java for OS X and the ONLY way to get it to "stick" in Mavericks is to download from the link you went to or via the App Store.

I

Irfan DANISH

Participant

Installing Java for OS X 2013-005 solved my issue.

I faced the same issue after updating to Mavericks. In try to solve this issue when i run command in terminal

java -version

It gave me message, No java runtime, request installing.

So after updating Java SE to latest version i installed this http://support.apple.com/kb/DL1572?viewlocale=en_US and it solved my problem in 5mins.

C_F_McBlob

Inspiring

Try updating Java via the App Store. I already had JRE7 and I was unable to launch anything in CS5 or CS6 because of the Java message. I downloaded and installed it three times before doing the App Store update which finally took.

G

GeoBub

Participating Frequently

Hi All,

Java was installed on my system and was upgraded as an outcome of the Maverick update. If I uninstall JRE 7, how will that affect my Maverick Upgrade? Does anyone have inputs regarding the effects on Maverick by returning to JRE 6 or reinstalling JRE 7 via a different channel?

The installation of Maverick crashed my drive and I had to do a recovery amid stream. Only Two apps were rejected by Maverick; Dream Weaver and a Western Digital app.

It may make sense to wait a day or two if a bugfix is put out rather than fiddle with the Java updates. I hope something comes out quickly.

Y

Yalpi

Community Manager

Hello. Just installed Mavericks this morning. Have installed Java SE6. Everything is working except Dreamweaver CS5 v11.0 build 4993. Opens with menus and then without any alerts coming up it crashes. Have uninstalled Java, restarted, installed SE6, restarted, and nothing works. Any foolow-ups that may help me?

Thanks.

Hello adplusd1,

The issue seems to be not dependent on the Java installation. Can you please submit the crash report to Adobe in the Crash ino dialog that is popped on crash. Also can you please forward the crash report to my mail id "yprasad_@_adobe_._com"(ignore the underscores, they are added to avoid spam bots).

Regards,

Yalpi Shiva Prasad

Q

queenofnoise

Participant

None of the solutions above have worked for me so far. I've uninstalled and re-installed java, restarted my computer, as well as followed the steps provided in the links above. Dreamweaver cc won't open for me at all. It pops up on the dock for 1/2 a second and immediately closes. Very frustrating.

Edit: So, I managed to resolve this by uninstalling Dreamweaver CC, repairing disk permissions via Disk Utility, restarting my computer, and then re-installing Dreamweaver CC. Dreamweaver is now open and running just fine.

Message was edited by: queenofnoise

D

downplusb

Participant

Another solution is to re-enable Java SE 6 from Terminal using steps 1-4 from here: http://support.apple.com/kb/HT5559?viewlocale=en_US&locale=en_US after installing the Java SE 6 install prompt in the Alert dialogue box.

Worked the ticket for me.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded