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Grenpara
Grenpara
Inspiring
March 17, 2023
Answered

Software and Account issue

  • March 17, 2023
  • 1 reply
  • 1070 views

Hello,

 

I have a bit of an issue with my account.

I went to reinstall CS6, Dreamweaver and Lightroom not subscription.

But during install it says my accout is temp restricted.

 

I had those apps installed on my current pc but I had HDD crash a month or two ago.

I now want to reinstall my software but need my keys or account unlocked.

I know those programs are no longer supported but I know you can unlock my keys again as Chat support said Adobe special team would handle the issues if I posted here.

 

Thanks in advance

Fred

      This topic has been closed for replies.
      Correct answer Grenpara

      I think you're grasping at straws.  My magic wand can't put your equipment and OS back to a previous time.  It is what it is. The best I can suggest is a modern code editor to replace DW CS6.  See below.

       

      LR6 is another matter.  I have feedback from former LR6 users that it doesn't work on Win 11.

      https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

       

      CODE EDITORS:
      -- Adobe Dreamweaver CC - https://www.adobe.com/products/dreamweaver.html
      -- Codespaces (free, browser-based) - https://github.com/features/codespaces
      -- Nova (Mac only, formerly called Coda) - https://nova.app/
      -- Pinegrow - https://pinegrow.com/
      -- Sublime Text - http://www.sublimetext.com/
      -- Visual Studio Code (free) - https://code.visualstudio.com/

       

      Best of luck.

       


      Hello,

       

      Thanks for your opinion but Adobe Support just reset my keys and gave me new download links.

       

      So I no Longer need Help

      Thanks

      Fred

      1 reply

      B
      Community Expert
      Ben MCommunity Expert
      Community Expert
      March 17, 2023

      You talked to Adobe support and they sent you here? That doesn't sound right. Neither does your error because you don't login with an account for the old version so your account cannot be restricted. That error only appears in the CC version if you fail to login after so many failed attempts.

       

      If your license is saying revoked, you can follow this kb article ( https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html ) but it's likely that you need to go back after who sold you the product.

       

      If you bought the product from Adobe directly you can go to your account area on the Adobe website to redownload and get your serial numbers.

       

      Outside of that you will need to contact Adobe for assistance and this is a user to user support forum.

       

      Grenpara
      GrenparaAuthor
      Inspiring
      March 17, 2023

      Hello,

       

      Thanks for fast reply.

      Since Original CS6, DreamWeaver and Lightroom are old I had issues before Adobe Shelved support for them.

      Chat support said they no longer support CS6, or Dreamweaver or Lightroom as they are to old.

       

      Chat support did say to post in Forums and that Adobe had a special team that would respond.

      The company I purchased software from no longer exists.

      I know my keys are real and have worked for years as I had an Adobe Employee who had helpped me in the past as he was a Manager.

      All I know is on website I login fine but it is during the install after software asks for keys and I enter them and they are accepted, I get a popup with the restricted account and to contact support.

       

      So I am doing what Adobe told me to do.

      I think because I could not deactivate the software as system crashedm, that the license keys need to be freed up to use them again.

      I just hope it is not like cs3 where they removed license servers after they stopped support it.

       

      Thanks

      Fred

       

       

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      March 17, 2023

      Hello,

       

      Thanks for the info but I simply cant afford a subscription.

      I dont even have netflix or other service.

      My medical expenses are to high and no money for extra things.

       

      All I need is my licenses reset and that weird account issue fixed.

      And adobe still allows downloads for the products from the account page.

      I know as I redownloaded them to be sure it was not my saved downloads being corrupt or something.

       

      Thanks

      Fred


      I think you're grasping at straws.  My magic wand can't put your equipment and OS back to a previous time.  It is what it is. The best I can suggest is a modern code editor to replace DW CS6.  See below.

       

      LR6 is another matter.  I have feedback from former LR6 users that it doesn't work on Win 11.

      https://www.adobe.com/products/photoshop-lightroom/compare-plans.html

       

      CODE EDITORS:
      -- Adobe Dreamweaver CC - https://www.adobe.com/products/dreamweaver.html
      -- Codespaces (free, browser-based) - https://github.com/features/codespaces
      -- Nova (Mac only, formerly called Coda) - https://nova.app/
      -- Pinegrow - https://pinegrow.com/
      -- Sublime Text - http://www.sublimetext.com/
      -- Visual Studio Code (free) - https://code.visualstudio.com/

       

      Best of luck.

       

      Nancy O'Shea— Product User & Community Expert
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