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Sync Settings not available in DW 2017

dv8kiwi
Advocate ,
Jan 18, 2017 Jan 18, 2017

Since upgrading to 2017 Sync Settings is no longer available. My CC account is connected but Sync Settings is greyed out.

Sync settings under prefs show me as signed in but "Sync Settings Now" button is greyed out and "last sync" shows as "none".

Totally broken.

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correct answers 1 Correct answer

dv8kiwi
Advocate , Jan 18, 2017 Jan 18, 2017

Creative Cloud wasn't logged in for some reason. Working again now.

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replies 4 Replies 4
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Nancy OShea Community Expert
Community Expert ,
Jan 18, 2017 Jan 18, 2017

Go to Edit > Preferences (see screenshot).

Nancy

Nancy O'Shea— Product User, Community Expert & Moderator
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dv8kiwi
Advocate ,
Jan 18, 2017 Jan 18, 2017
In Response To Nancy OShea

Creative Cloud wasn't logged in for some reason. Working again now.

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dv8kiwi
Advocate ,
Jan 18, 2017 Jan 18, 2017
In Response To Nancy OShea

Hello Nancy, thanks for your help.

I followed your suggestion to enable auto sync, but since doing so DW keeps going unresponsive. I have not yet been able to start DW again. This is terrible.

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dv8kiwi
Advocate ,
Jan 18, 2017 Jan 18, 2017
LATEST
In Response To dv8kiwi

I just left it for over half an hour and it eventually became responsive again, so I have now turned off Auto Sync and everything is fine again. What a terrible option, there needs to be some sort of warning.

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