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zetter
Known Participant
September 1, 2018
Answered

Unable to upload changes to SFTP

  • September 1, 2018
  • 1 reply
  • 508 views

My hosting site has made changes in my Manage Site from FTP to SFTP. I can assess my files, but when I try to upload my edited files, they don't upload.

Any thoughts about what I've got here in Manage Site? Should I make any edits or changes that might help me upload new files?

Thanks.

    This topic has been closed for replies.
    Correct answer Nancy OShea

    What is the root directory and port number that your hosting provider told you to use?  It varies by hosting plan.

    1 reply

    Nancy OShea
    Nancy OSheaCorrect answer
    Adobe Expert
    September 1, 2018

    What is the root directory and port number that your hosting provider told you to use?  It varies by hosting plan.

    Nancy O'Shea— Product User, Community Expert & Moderator
    Z
    zetterAuthor
    Known Participant
    September 1, 2018

    My hosting company isn't back at work until Tuesday and so I couldn't ask them about what to put in the Root Directory field, but for the heck of it, I went ahead and put public_html/ into Root Directory field and voila. It worked! Thank you!

    Nancy OShea
    Nancy OShea
    Adobe Expert
    September 1, 2018

    Glad you got it to work .

    zetterb52424254  wrote

    My hosting company isn't back at work until Tuesday...

    I would look for another host.  24/7 tech support is mandatory.

    Best Web Hosting Services 2018 - Lab Tested Reviews by PCMag.com

    Nancy O'Shea— Product User, Community Expert & Moderator
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