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[Locked] Dreamweaver CS6 constantly freezing when ftp connection times-out

Community Beginner ,
Aug 28, 2012

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Hi,

 

I was wondering if anyone's encountered this problem - when uploading via ftp and the connection times out Dreamweaver freezes - you can't close it, it just keeps saying "connection timed out", won't stop the process and the only way to get it back to work is to force close it. Happens on a very regular basis and is quiet frustrating. I'm using Adobe CS6 on a windows 7 machine.

 

Any help or advice is much appreciated!

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[Locked] Dreamweaver CS6 constantly freezing when ftp connection times-out

Community Beginner ,
Aug 28, 2012

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Hi,

 

I was wondering if anyone's encountered this problem - when uploading via ftp and the connection times out Dreamweaver freezes - you can't close it, it just keeps saying "connection timed out", won't stop the process and the only way to get it back to work is to force close it. Happens on a very regular basis and is quiet frustrating. I'm using Adobe CS6 on a windows 7 machine.

 

Any help or advice is much appreciated!

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Aug 28, 2012 1
Adobe Community Professional ,
Aug 28, 2012

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What are you trying to upload via ftp?  File size?  Is this regular FTP, SFTP, FTPS?

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Aug 28, 2012 0
Community Beginner ,
Aug 28, 2012

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It's usually just html and css files, so they're mostly under 10kb. Sometimes it'll be images - but they're usually under the 100kb mark. It's regular ftp.

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Aug 28, 2012 0
LEGEND ,
Aug 28, 2012

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remmie_web wrote:

It's usually just html and css files, so they're mostly under 10kb. Sometimes it'll be images - but they're usually under the 100kb mark. It's regular ftp.

I am using Windows 7 and I haven't seen this on my system.  Have you updated your CS6 with recent patch that corrects many of the FTP problems expressed by users here? It's worth a try if you haven't done it yet.

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Aug 28, 2012 0
New Here ,
Aug 28, 2012

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I have this exact same problem too. As does my colleague. We're both using CS6 on Windows 7.

Dreamweaver is practically unusable as it continually times out the FTP upload, freezes and needs to be force-quit.

We have both installed the patch, which failed to make any difference.

Any help would be most appreciated. I'm currently at my wits end.

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Aug 28, 2012 0
Adobe Community Professional ,
Aug 29, 2012

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Switch to a 3rd party FTP app like Filezilla or Cute ftp. 

If the problem persists in Filezilla, you can rule out DW as the source of your problem.

If the problem does not persist in Filezilla, at least you have a way to upload files.

Nancy O.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Aug 29, 2012 0
Community Beginner ,
Aug 29, 2012

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Hi,

Thank you fopr all the advice! I've tried installing the patch (though I'm on a cloud subscription - why this wasn't automatic, or at least why there wasn't an automatic notification - is beyond me!) The patch didn't help. I'll try and use 3rd party program. Though it's incredibly frustrating. I'm paying a fair bit of money for a product that doesn't appear to be working correctly and there is absolutely no support avaialble from Adobe itself. Thank goodness there is agreat forum of users around!

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Aug 29, 2012 0
Adobe Employee ,
Sep 06, 2012

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Remmie, sorry for the lack of help you've received when contacting our Support.

We'll need some more info from you to help determine the cause.

Can you share your FTP log from before/when/after it times out and freezes?

Go to Site > Advanced > FTP Log to display this information.

Also, do you have any security software, like a firewall or antivirus, installed on your computer?

If so, what all do you have?

Sometimes problems like this can be caused be unexpected interference between Dreamweaver and another program.

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Sep 06, 2012 0
Community Beginner ,
Sep 09, 2012

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Hi Carey,

Thank you for responding. No, we don't have any firewalls I think...Hmm strangely the crash doesn't seem to appear int he FTP Log. Here is the log from roughly the time of the "Operation Time Out":

> LIST

< 150 Opening data channel for directory list.

< -rw-r--r-- 1 ftp ftp           3743 Sep 10 09:38 content.ascx

< -rw-r--r-- 1 ftp ftp           4861 Sep 07 12:42 home.ascx

< -rw-r--r-- 1 ftp ftp           3034 Sep 10 09:47 ie8.css

< drwxr-xr-x 1 ftp ftp              0 Sep 07 12:53 images

< drwxr-xr-x 1 ftp ftp              0 Sep 06 11:05 includes

< -rw-r--r-- 1 ftp ftp           3373 Sep 10 09:38 OnePane.ascx

< -rw-r--r-- 1 ftp ftp          20116 Sep 10 09:43 skin.css

< 226 Transfer OK

> CWD /

< 250 CWD successful. "/" is current directory.

> CWD /lis-con.com.au/Portals/0/Skins/Liscon/images

< 250 CWD successful. "/lis-con.com.au/Portals/0/Skins/Liscon/images" is current directory.

> PWD

< 257 "/lis-con.com.au/Portals/0/Skins/Liscon/images" is current directory.

This is the "Background File Activity":

Started: 10/09/2012 9:48 AM

 

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

Operation timed out. Cancelling...

lis-con.com.au\Portals\0\Skins\Liscon\images\icon_topphone.svg - user cancelled

Operation cancelled.

Finished: 10/09/2012 9:53 AM

"

It's just a little bit frustrating that it takes it 5 minutes to time-out. Is there any way to set time-out settings? Also, if you try and cancel out of the time-out that's when it just stops and you need to force-quit.

Thank you again for taking a look at this!

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Sep 09, 2012 0
New Here ,
Sep 10, 2012

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I have this exact same problem with Dreamweaver CS4.  Attempting to "cancel" the eternal timeout has no effect, and I just have to force the program to close.  This mostly seems to occur when I've left Dreamweaver idle for some time.  It seems like the FTP connection times out (probably on the server end), and then Dreamweaver has a hiccup trying to re-establish connection.

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Sep 10, 2012 0
Explorer ,
Oct 18, 2012

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This just starting happening to me today, although often times in the past the FTP connection is severed for no apparent reason. I have never had to force quite DW because of a connection timeout. I confirm that ACE FTP works flawlessly but that application doesn't have the synch capability, so I'm a bit hooped at the moment. Frustrating!

Windows XP, DW CS 5.5.

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Oct 18, 2012 0
Community Beginner ,
Nov 07, 2012

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Win 7 64 bit Dreamweaver CS 6 creative cloud version, just logging that I also have this issue making FTP in Dreamweaver impossible.

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Nov 07, 2012 0
Community Beginner ,
Nov 08, 2012

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Just blew away my Dreamweaver install including prefs and reinstalled without applying any updates but the issue remains. Would be great to know if this is being looked at by Adobe?

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Nov 08, 2012 0
Community Beginner ,
Dec 11, 2012

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Well, Adobe support is in fine form, I opened a support ticket which has been totally ignored. It looks like the issue has existed in Dreamwaever since CS5 at least so i guess they don't know how to fix it.

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Dec 11, 2012 0
Adobe Community Professional ,
Dec 11, 2012

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What setting do you use to connect to remote host?

If you now connect with FTP, try using SFTP. 

Also, see screenshot below for more options to try.

DWCS6-moreOptions.jpg

Nancy O.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Dec 11, 2012 0
Community Beginner ,
Dec 11, 2012

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Hi Nancy, thanks for that, the issue lies more with how Dreamweaver behaves if you lose the connection which can and will happen rather than the ability to connect to a given ftp server.

Dreamweaver takes up to 5 minutes to cancell the operation (see log in remmie_web's post above) If you look at the start and end time of the Operation timed out. Cancelling... entries it continues for 5 minutes which is my experience everytime the connection fails for any reason. the only way around this is to force quit.

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Dec 11, 2012 0
Community Beginner ,
Dec 19, 2012

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Hello,

Dreamweaver 6 latest cloud ver.

Pref: FTP Disconnect unchecked (tried checked)

Site setup: Passive mode checked (tried unchecked)

OSX

Yes exactly ... no problem initially ftping in to any server.

It's after that... do some work for 3-5 minutes come back, try to upload it ... connection has timed out.

So then I have to try to disconnect, wait because server has timed out so usually cancel this, then login again , and upload the file.

Very annoying ... used to work fine.

Help please ....

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Dec 19, 2012 0
New Here ,
Jan 03, 2013

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I don't know if this will help anyone else, but I was so frustrated with the FTP that I downloaded the now free MS product Expression Web - before coming back to DW for one last try. What worked for me was setting the preferences value as follows: Edit menu>> Preferences>>Site>>'FTP Connection' checked and set to 'Disconnect after 0 minutes idle' . I have all of the checkboxes under 'More options in the Site set up UNCHECKED. Did that via Site menu>>Manage sites...>>[2-click to select your current site]>>Servers>>[2-click on your server]>>'More options'>>Uncheck all boxes. I'm not sure which part of that was the crucial change, but I suspect that the 'Disconnect after 0 minutes' is what matters and that other settings will either be correct for your server or not be, with behaviour being pretty consistent either way. Since I changed, I have had excellent FTP. Before, DW would frequently hang and seem to be in a perpetual 'connected but not transferring anything' state.

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Jan 03, 2013 0
New Here ,
Jan 08, 2013

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Last few weeks I had the same problem.
Googling all over and trying everything.
Finaly, today I was connect, just to see what will happend, laptop on my mobile internet provider (and disconnect from cable, home internet connection from another provider).
Upload and download over dreamweaver was "flying" without any problem??!!..
So, after that I was try again with cable connection and different provider...same thing:
"Waiting for server...." and "Operation timed out. Cancelling..."
I was repeated several times both connection dowloading and uploading the same file on same server.
With mobile phone provider was working perfect, and with home connection with cable or wi-fi...was the same, errors.
So I'm 100% sure that the problem is in my internet provider or my router.
It's optical cable internet connection with 25 mb download and 2 mb upload working with ThomsonTWG87 router.
Firewall on router is off...

What should I try to fix the problem?
Thank you

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Jan 08, 2013 0
Community Beginner ,
Jan 14, 2013

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Support? Crickets? I have multiple DW CS6 users experiencing the same issues for months. No help whatsoever. Is it time to look for another development software?

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Jan 14, 2013 0
Adobe Community Professional ,
Jan 14, 2013

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Actual Adobe staff doesn't come to the user to user forums all that often.

For what it's worth, your problem sounds like a router or modem issue as you say.

The best way to fix a router or modem problem is to do what you did, which was use a different router or modem.

If you are using a router, try connecting directly to the modem instead and see if that works. If it does, replace your router. If it doesn't, talk to your cable company and get a new modem.

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Jan 14, 2013 0
Community Beginner ,
Jan 14, 2013

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We are absolutely certain here that it's not a modem, router, or server issue. After months of troubleshooting we are certain it's a DW issue. We were emailing back and forth with DW support team members but after about four back and forths they dropped off the map. Gone. No help whatsoever. They've admitted to having issues but haven't offered any real solutions.

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Jan 14, 2013 0
Adobe Community Professional ,
Jan 14, 2013

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Ah, I'm sorry RobbRokk, I though your "crickets" post was a continuation of Elcroata's post (#19 above) which definitely sounds like a hardware problem.

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Jan 14, 2013 0
New Here ,
Jan 15, 2013

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Jan 15, 2013 0
Community Beginner ,
Jan 22, 2013

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I just want to chime in here to say I have had same problem. FTP was a primary reason that I upgraded from CS5 to CS6 and it has disappointed me.

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Jan 22, 2013 0
Participant ,
Feb 22, 2013

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I'm having this problem too. Or a version of this problem. It happens whenever I set up a new site, add ftp and then save the settings. DW will crash. Just happened this morning setting up a client's earthlink site. Made the new connection, tested, it hung, then dw crashed. Reopened, entered settings again, tested, saved. Then went to connect to the new site, connected, DW crashed. This has been going on since CS5, now on CS6 subscription. Both Vista 64. In all cases I can connect with an alternate ftp program without issue. Occasionally I will get a hang/crash on connecting, but for whatever reason it happens without fail whenever I change or update ftp server settings. It's annoying because I lose whatever I was working on and have to reopen all files. It's been regular enough that I know to close everything before I change any ftp settings.

Any help would be great...

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Feb 22, 2013 0
Adobe Community Professional ,
Feb 22, 2013

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Under More Options, see screenshot:

DWCS6-moreOptions.jpg

Nancy O.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Feb 22, 2013 0
New Here ,
Feb 22, 2013

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I'm having the exact same problem. When it's trying to connect, you can't even access the Manage Sites dialogue. Very frustrating.

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Feb 22, 2013 0
Participant ,
Feb 28, 2013

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Thanks for trying. Unfortunatly toggling those options doesn't prevent the crashing. Today, in a particulary hard crash, I got a "Data Execution Prevention" message from Windows. Always on FTP settings changes/testing. It usually takes two crashes for me to get the settings in place and working...

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Feb 28, 2013 0
New Here ,
Mar 02, 2013

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This is definitely a problem. It seems like it just started occuring with CS6 in the last week.

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Mar 02, 2013 0
Participant ,
Mar 26, 2013

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I'm now on Windows 8, CS6. Still having the ftp crashes! I think it's a bug.

It happens on the first connection to the server after settings are changed. I can usually create, then test the ftp settings. Once I save and close the Manage Sites dialogue box and go to the Files panel to connect. That first connection after settings change will crash DW.

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Mar 26, 2013 0
Explorer ,
Dec 02, 2012

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I can confirm I am also having this problem. I have to crash out Dreamweaver CS6 every now and again as it gets stuck on "Operation timed out. Cancelling". Before (CS5) I could force this timeout to cancel itself but not anymore, it just hangs forever now.

This happens with various FTP servers, all fine with Filezilla. It's really been an issue with CS5 too, except that I could force it to stop without crashing out Dreamweaver.

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Dec 02, 2012 0
New Here ,
Mar 04, 2013

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Win 8 Pro 64bit, CS6 64bit....Same problem... (I tried Nancy O's fix, no dice)

How can a company like Adobe, not get FTP'ing down... #FAIL

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Mar 04, 2013 0
New Here ,
Apr 05, 2013

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From Dreamweaver team, we are sorry you guys are having to dela with this!

I hope it goes without saying that negatively impacting your productivity is the opposite of what we want. Thanks for working with us - We will continue to hammer on this until resolved!

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Apr 05, 2013 0
Participant ,
Apr 05, 2013

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Thanks! I appreciate the follow through. Let me know if you need more info for testing. -- Beth

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Apr 05, 2013 0
Participant ,
Apr 10, 2013

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Still having issues with crashing. Always on "background file activity" after attempting ftp connection.

dreamweaver crashing on ftp change.jpg

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Apr 10, 2013 0
New Here ,
May 20, 2013

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I'm also having issues. I can connect initially, then I'm able to check in and/or check out, but usually on another try, it gets hung up, times out. Really frustrating and waste of time during the work day. I also installed the update available and it made the problem worse!

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May 20, 2013 0
Adobe Community Professional ,
May 20, 2013

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Try toggling the more options settings in your site definition.  See screenshot.

DWCS6-moreOptions.jpg

Nancy O.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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May 20, 2013 0
New Here ,
May 30, 2013

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Nancy, I messed with those settings quite a bit. Sometimes toggling would work for maybe one or two FTP connections but eventually it would hang and time out again. It just wasn't consistent.

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May 30, 2013 0
New Here ,
May 30, 2013

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I have suddenly got this problem for first time today. I am a web developer with about twenty websites and I use Dreamweaver all the time to access them. Windows 7, Dreamweaver from the cloud, currently v12.1 build 5966. ( I have since updated to v12.2 build 6006 – but same problem.)

Today on one website I got the 'hanging while cancelling' problem exactly as described here (the server was at names.co.uk). I tried to access another website (different company, different server) and Dreamweaver accessed that successfully. I also accessed my 'problem' website with FileZilla and FileZilla accessed it successfully and uploaded files successfully. I had accessed my problem website successfully with Dreamweaver four weeks ago.

So the problem appears to be with Dreamweaver and some sites/servers.

In my view, the problem falls into two parts.

1. Dreamweaver fails to get access to a site, when it ought to succeed.

2. When it fails in this way, it does not fail cleanly but sends the CPU up to 50% usage and hangs in that state for about 4-5 minutes.

In my view it is this 2nd problem which is the most serious (and time-wasting and annoying). The first could be a whole number of causes, with settings and all sorts of things, but the second is definitely Dreamweaver, and must be fixed or we have no chance of experimenting to find the cause of the first problem.

I can give you more detail but in essence the problem seems to happen after Dreamweaver creates a temporary directory (MM_CASETEST4291) and before it fails to delete it:

So in the FTP log I get :

> MKD MM_CASETEST4291

< 257 "MM_CASETEST4291" : The directory was successfully created

and that is the end of the log. I DO NOT get the usual follow up of :

> RMD MM_CASETEST4291

< 250 The directory was successfully removed

Instead Dreamweaver seems to go into a tight loop, using up c50% of CPU for about 5 minutes.

I hope this helps you to find the problem.

Thanks

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May 30, 2013 0
Adobe Community Professional ,
May 30, 2013

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conormaxwell wrote:

I have suddenly got this problem for first time today....


I would suggest clearing your DW Cache...

http://forums.adobe.com/thread/494811

That tends to be a workable solution to most "just started happening" issues.

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May 30, 2013 0
New Here ,
May 30, 2013

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Thanks Jon Fritz II, that solved it - for me anyway.

Thank you very much indeed.

I do still think there is a bug in Dreamweaver which in certain circumstances (like trying to cope with a corrupt DW Cache ?), causes it to go into a tight loop at that 'delete directory' juncture. But deleting the cache now lets me connect to my problem site successfuly - so i never get to experience the lower level problem. And by the way, a few days ago my computer did crash with a power cut, which might explain the DW Cache corruption too.

I haven't seen this recommendation anywhere else - but, everyone who is suffering from this, I would thoroughly endorse it !

Many thanks again. Very grateful.

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May 30, 2013 0
New Here ,
May 30, 2013

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I'm so glad to see this was resolved!

Without a doubt, the file / site management tool in Dw needs work. It hasn't changed in a long time and is high up on our list! Stay tuned

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May 30, 2013 0
Participant ,
May 30, 2013

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I was hoping this would work for me too, but it did not. Bummer. Would love to see a fix for it.

--Beth

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May 30, 2013 0
New Here ,
May 30, 2013

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Nope, didn't work for me either.

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May 30, 2013 0