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PatrickRobb
Participant
January 8, 2020
Answered

2 Creative Cloud accounts (seperate software) one computer

  • January 8, 2020
  • 2 replies
  • 1870 views

Greetings,

 

I am trying to help someone install a custom Adobe package received through work, which contains only Premiere Pro. His install failed. I figured this might be because we did not run the Creative Cloud Cleaner Tool before installation. The rub is that he already has Creative Cloud installed with some Adobe applications he is subscribed to (lightroom etc) via his personal account. So, I am thinking perhaps we can uninstall Adobe CC and all Adobe software, run the Creative Cloud Cleaner Tool, then install the work package using a work Adobe account we can make, and then finally log in to Creative Cloud with his personal email and install the software he is subscribing to currently. Can I expect this installation process to work fine? Or is it not possible for two Adobe accounts with seperate licenses to coexist with Creative Cloud? Thanks! 

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Correct answer ___Dom___

Hello,

please could you confirm the operating system and version which is on the system in question? Premiere Pro requires Mac OS 10.13 or Windows 10 1803 at minimum.

Further details on the following page:

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

It is possible to use two separate logins on the same system one after the other, and this should not affect whether the package can be installed.

Please note, that if you are installing on Windows, you should run the setup.exe from the package's "Build" directory to install the package.

2 replies

___Dom___
Community Manager
___Dom___Community ManagerCorrect answer
Community Manager
January 9, 2020

Hello,

please could you confirm the operating system and version which is on the system in question? Premiere Pro requires Mac OS 10.13 or Windows 10 1803 at minimum.

Further details on the following page:

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

It is possible to use two separate logins on the same system one after the other, and this should not affect whether the package can be installed.

Please note, that if you are installing on Windows, you should run the setup.exe from the package's "Build" directory to install the package.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 8, 2020

    I'm moving this to Enterprise & Teams where the concerned experts will see it.

     

    Nancy O'Shea— Product User & Community Expert
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