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zsuzsip46067754
zsuzsip46067754
Participant
November 15, 2022
Answered

2 Creative Cloud licenses

  • November 15, 2022
  • 2 replies
  • 936 views

I have one Creative Cloude license many years ago, and I bought now a new one, but I don't see in Admin Console, only 1, altough there should be 2. What can I do? I got the Invoice, so the buying was succesfull.

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Correct answer iCharles

Hi @zsuzsip46067754 ,

 

We have reviewed your account and came to know that you currently have one license for Creative Cloud for Individuals and one license for Creative Cloud for Teams. Individual licenses cannot be viewed in the Admin Console. If you want to know about updating your Individual license to Teams, click here.

 

Hope this helps.

Charles

 

 

2 replies

I
iCharlesCorrect answer
Legend
November 16, 2022

Hi @zsuzsip46067754 ,

 

We have reviewed your account and came to know that you currently have one license for Creative Cloud for Individuals and one license for Creative Cloud for Teams. Individual licenses cannot be viewed in the Admin Console. If you want to know about updating your Individual license to Teams, click here.

 

Hope this helps.

Charles

 

 

zsuzsip46067754
zsuzsip46067754Author
Participant
November 16, 2022

Thank You!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 15, 2022

If you bought two individual licences, you won't have an admin console. You need to buy a teams licence for this. https://www.adobe.com/creativecloud/business/teams/upgradetoteams.html

 

As a side note: You can also buy a teams licence with only one product, but it makes rarely sense to do so.

 

As a side note 2: The admin console will be accessible at https://adminconsole.adobe.com if you are signed in as an administrator of your account.

ABAMBO | Hard- and Software Engineer | Photographer
zsuzsip46067754
zsuzsip46067754Author
Participant
November 15, 2022

Thanks, but my problem is different. I have teams license. And I see the Admin console, but there is only one license, the new, I bought yesterday don't see. There should be 2 licenses. But isn't.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 15, 2022

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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