AAMEE 3.1 hangs during Adobe ID sign-in

Forum|Forum|12 years ago
November 25, 2013
1 reply
1034 views

When I try to build a new CS6 package with AAMEE 3.1, the program hangs indefinitely in the License Asset Management step when attempting to sign in with our Adobe ID. The progress wheel in the application window's bottom-right corner spins, but the program never progresses to its next step.

I first noticed this problem on November 22nd; not sure if it might be something on Adobe's end of things or not.

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Correct answer Abhijit_Kr_

Hi Miles,

Please create another Admin User account and then try launching AAMEE 3.1 in that account.

Regards,

Abhijit

A

Abhijit_Kr_

Adobe Employee

Hi Miles Stokes,

Please try deleting OOBE folder from this location and try creating package again.

C:\Users\(Your Username)\AppData\Local\Adobe

Please let us know if it helps.

Regards,

Abhijit

M

Miles StokesAuthor

Participant

Thanks, Abhijit. I tried deleting ~/Library/Application Support/Adobe/OOBE (I’m on a Mac), but the problem is still occurring. It also occurs in a fresh user account.

A

Abhijit_Kr_Correct answer

Adobe Employee

Hi Miles,

Please create another Admin User account and then try launching AAMEE 3.1 in that account.

Regards,

Abhijit

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