Ability to disable Cloud storage

[JoelRG]

We are a government organization with strict data residency requirements.

Please add the ability to fully disable Adobe cloud storage (specifically in Creative Cloud Enterprise and Acrobat Pro Enterprise for our purposes).

[kglad]

<moved from cc desktop >

[JoelRG]

Hi there, you just deleted my other request "Administrator access to cloud storage folders" as a duplicate, which is a different topic than this one.

That request was to allow Administrators the ability to access all users cloud storage data - The ability to download, delete etc.

[kglad]

ok, i'll move it here.

[Kevin Stohlmeyer]

Hi @JoelRG  see https://community.adobe.com/t5/enterprise-teams-discussions/stop-of-using-adobe-storage-cloud-for-qu...

[puneeta9771174]

@JoelRG access to creative cloud storage cannot be completely disabled via Adobe Admin console as of now. An Admin can create a package with "enable file sync" as unchecked and deploy on user machines. Apart from that blocking the following URLs via firewall will also restrict the user to access Adobe CC storage via web browser. 

Assets.adobe.com

Assets2.adobe.com

https://helpx.adobe.com/ca/enterprise/using/customize-creative-cloud-app.html#using-service-config 

[JoelRG]

I understand it isn't possible as of right now, that's why I submitted it as a change request..  🙂

Joel

[kglad]

@JoelRG 

do you want me to move this back to the cc desktop ideas forum?  (even though this is not really a cc desktop suggestion.)

[JoeBlogs]

You've identified a problem.

Now fix it. It's what we pay your company for.

[kglad]

@JoeBlogs 

this forum is not the place for suggestions to adobe's engineers.

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html f

or others, use https://www.adobe.com/products/wishform.html

[JoeBlogs]

We have and continue to do so, multiple times, for various things across Creative Cloud.

An Adobe Employee responded to the question, and I merely responded to them directly, stating the obvious.

Saying "Oh, you can't do this. The only work around is to uninstall and reinstall everyone's Adobe software across the organisation. Sorry!" is an unacceptable solution for what is supposed to be professional software that industries lean on for something like this.

[JoelRG]

Also, is it possible to remove this as the "Correct answer"? Since this request is not resolved.

Joel

[kglad]

to make a request about the admin console, the cc desktop ideas forum is the location usually used because there is no enterprise/teams ideas forum.

[JoelRG]

We are a government organization with strict data residency requirements.

Please add the ability to fully disable Adobe cloud storage (specifically in Creative Cloud Enterprise and Acrobat Pro Enterprise for our purposes).

[jane-e]

@JoelRG 

I've merged this duplicate post that you posted in a different board with the one from March. 

Jane

[JoelRG]

I had just followed the process from kglad..

Joel

[kglad]

@JoelRG 

do you want this thread moved to one of the ideas (eg, cc desktop) forums?

[JoelRG]

This only disables the menu option to save within Adobe Acrobat.  Creative Cloud applications will still have the option of saving to Adobe Cloud.

[Abambo]

The only way I know to restrict access is to block certain addresses: https://helpx.adobe.com/enterprise/kb/network-endpoints.html

You need to check what can stay open and what needs to stay open.

[Kevin Stohlmeyer]

@JoelRG have your admin contact Adobe Support via the Admin Console. There are options available specifically for government deployments to limit cloud access.

[JoelRG]

Can you link to any documentation of this?  I recall checking with Adobe Support previously and it was not possible, which is why I started this request.  Thing may have changed over the last year+ though.

thanks,

Joel

[Kevin Stohlmeyer]

I would recheck with Support and make sure you are registered as a government client. There are custom deployment options availble to limit cloud.

https://www.adobe.com/howtobuy/buying-programs/government.html

[galen_1812]

Hi Joel,

I can across your thread while trying to find the answer but Adobe support gave me a suggestion that worked for me.

In the Admin Console under "Default Acrobat Pro configuration" there is a "Details" button that allows you to change what services are provided for the licensed users. At the bottom of the options is "PDF services" which turns off Adobe Cloud Storage for users in Acrobat Pro and all other functions remain the same.

It doesn't remove any data already stored in the cloud, the users would have to delete the data or you would have to remove the user from your license, delete the data, and then re-add them.

Hope this helps.

[JoelRG]

Unfortunately, disabling that also disables other features we require:
"PDF services are essential PDF tools to store share files online, as well as create, combine, export, organise, fill & sign, and send & track documents."

I really just want to disable Creative Cloud storage for our organization - it doesn't have to be an app setting, just an option in the admin console to not provision storage for users.

Thanks,

Joel

[galen_1812]

I forgot to mention that I gave myself a license to test it and I could do all of those things - create, combine, etc. after turning the feature off. Unfortunately I don't know if they have that feature yet. My org just uses Acrobat Pro so it works for our purposes. Hopefully you are able to find a way around it!