Ability to disable Cloud storage
Copy link to clipboard
Copied
We are a government organization with strict data residency requirements.
Please add the ability to fully disable Adobe cloud storage (specifically in Creative Cloud Enterprise and Acrobat Pro Enterprise for our purposes).
1 Pinned Reply
@JoelRG access to creative cloud storage cannot be completely disabled via Adobe Admin console as of now. An Admin can create a package with "enable file sync" as unchecked and deploy on user machines. Apart from that blocking the following URLs via firewall will also restrict the user to access Adobe CC storage via web browser.
Assets.adobe.com
Assets2.adobe.com
https://helpx.adobe.com/ca/enterprise/using/customize-creative-cloud-app.html#using-service-config
Copy link to clipboard
Copied
<moved from cc desktop >
Copy link to clipboard
Copied
Hi there, you just deleted my other request "Administrator access to cloud storage folders" as a duplicate, which is a different topic than this one.
That request was to allow Administrators the ability to access all users cloud storage data - The ability to download, delete etc.
Copy link to clipboard
Copied
ok, i'll move it here.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
@JoelRG access to creative cloud storage cannot be completely disabled via Adobe Admin console as of now. An Admin can create a package with "enable file sync" as unchecked and deploy on user machines. Apart from that blocking the following URLs via firewall will also restrict the user to access Adobe CC storage via web browser.
Assets.adobe.com
Assets2.adobe.com
https://helpx.adobe.com/ca/enterprise/using/customize-creative-cloud-app.html#using-service-config
Copy link to clipboard
Copied
I understand it isn't possible as of right now, that's why I submitted it as a change request.. 🙂
Joel
Copy link to clipboard
Copied
do you want me to move this back to the cc desktop ideas forum? (even though this is not really a cc desktop suggestion.)
Copy link to clipboard
Copied
You've identified a problem.
Now fix it. It's what we pay your company for.
Copy link to clipboard
Copied
this forum is not the place for suggestions to adobe's engineers.
for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html f
or others, use https://www.adobe.com/products/wishform.html
Copy link to clipboard
Copied
We have and continue to do so, multiple times, for various things across Creative Cloud.
An Adobe Employee responded to the question, and I merely responded to them directly, stating the obvious.
Saying "Oh, you can't do this. The only work around is to uninstall and reinstall everyone's Adobe software across the organisation. Sorry!" is an unacceptable solution for what is supposed to be professional software that industries lean on for something like this.
Copy link to clipboard
Copied
Also, is it possible to remove this as the "Correct answer"? Since this request is not resolved.
Joel
Copy link to clipboard
Copied
to make a request about the admin console, the cc desktop ideas forum is the location usually used because there is no enterprise/teams ideas forum.
Copy link to clipboard
Copied
We are a government organization with strict data residency requirements.
Please add the ability to fully disable Adobe cloud storage (specifically in Creative Cloud Enterprise and Acrobat Pro Enterprise for our purposes).
Copy link to clipboard
Copied
I've merged this duplicate post that you posted in a different board with the one from March.
Jane
Copy link to clipboard
Copied
I had just followed the process from kglad..
Joel
Copy link to clipboard
Copied
Copy link to clipboard
Copied
This only disables the menu option to save within Adobe Acrobat. Creative Cloud applications will still have the option of saving to Adobe Cloud.
Copy link to clipboard
Copied
The only way I know to restrict access is to block certain addresses: https://helpx.adobe.com/enterprise/kb/network-endpoints.html
You need to check what can stay open and what needs to stay open.
Copy link to clipboard
Copied
@JoelRG have your admin contact Adobe Support via the Admin Console. There are options available specifically for government deployments to limit cloud access.
Copy link to clipboard
Copied
Can you link to any documentation of this? I recall checking with Adobe Support previously and it was not possible, which is why I started this request. Thing may have changed over the last year+ though.
thanks,
Joel
Copy link to clipboard
Copied
I would recheck with Support and make sure you are registered as a government client. There are custom deployment options availble to limit cloud.
https://www.adobe.com/howtobuy/buying-programs/government.html
Copy link to clipboard
Copied
Hi Joel,
I can across your thread while trying to find the answer but Adobe support gave me a suggestion that worked for me.
In the Admin Console under "Default Acrobat Pro configuration" there is a "Details" button that allows you to change what services are provided for the licensed users. At the bottom of the options is "PDF services" which turns off Adobe Cloud Storage for users in Acrobat Pro and all other functions remain the same.
It doesn't remove any data already stored in the cloud, the users would have to delete the data or you would have to remove the user from your license, delete the data, and then re-add them.
Hope this helps.
Copy link to clipboard
Copied
Unfortunately, disabling that also disables other features we require:
"PDF services are essential PDF tools to store share files online, as well as create, combine, export, organise, fill & sign, and send & track documents."
I really just want to disable Creative Cloud storage for our organization - it doesn't have to be an app setting, just an option in the admin console to not provision storage for users.
Thanks,
Joel
Copy link to clipboard
Copied
I forgot to mention that I gave myself a license to test it and I could do all of those things - create, combine, etc. after turning the feature off. Unfortunately I don't know if they have that feature yet. My org just uses Acrobat Pro so it works for our purposes. Hopefully you are able to find a way around it!


-
- 1
- 2