Skip to main content
A
Alana5FAC
Participant
October 11, 2020
Answered

Access to content from "old" enterprise account

  • October 11, 2020
  • 1 reply
  • 311 views

I work at a school and so have access to Adobe through an Enterprise account. These seem to be renewed yearly, and recently we had our first renewal. I have the same user name and email and password...but it doesn't seem to be the same account. All items saved in the cloud (mostly from Fresco) are gone. Most of my other projects are saved to specific devices, so not huge issues, but I would like to have access to my old Fresco files again. I can't sign into my "old" account because, as stated, the "new" account has the same username and email. Is there any way to get my "old" content back?

This topic has been closed for replies.
Correct answer Nikhil R Gupta

Hello Alana,

 

I checked your account and it was created on  October 1, 2020. It could be possible that the organization had removed your Enterprise account and recreated it again with the same email. If this is the case then the assets associated with your account will not be available in the new account. Renewal will not impact anything on the accounts but at the same time if the organization chooses to remove you and create a new account for you then the old information associated with the old ID will be deleted once the account is removed from the console. Enterprise IDs are owned by the organization and if those are removed then we cannot do anything from our end. You may check with the Admin and ask them if the ID is recreated for you.

 

Thanks,

Nikhil Gupta

1 reply

Nikhil R Gupta
Nikhil R GuptaCorrect answer
Legend
October 12, 2020

Hello Alana,

 

I checked your account and it was created on  October 1, 2020. It could be possible that the organization had removed your Enterprise account and recreated it again with the same email. If this is the case then the assets associated with your account will not be available in the new account. Renewal will not impact anything on the accounts but at the same time if the organization chooses to remove you and create a new account for you then the old information associated with the old ID will be deleted once the account is removed from the console. Enterprise IDs are owned by the organization and if those are removed then we cannot do anything from our end. You may check with the Admin and ask them if the ID is recreated for you.

 

Thanks,

Nikhil Gupta

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices