Accidentally signed up for staff access instead of simple student access

Question

When signing up I accidentally opted for a staff account instead of the standard student account and now I can't access any of the apps as they're not assigned to me. The Adobe admin in my institution is currently away for the summer and it seems there's no one else that can figure out how to change this. Is there a way to delete my data and start again, or change my account to a student one on my end?

kglad · Answer

first, see if this allows you to do what you want, Learn how to change your Adobe plan or subscription.

if not, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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