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Account Errors

New Here ,
Jan 22, 2021 Jan 22, 2021

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Hi All,

 

Can someone help me, I can't seem to reach Adobe contact us and my account plan has disappeared although, I'm still being charged and I have no access to my apps. I am also unable to uninstall or cancel my plan since I apparently have no plan, despite being charged a week ago. I am outraged and extremely upset as I can't contact anyone or figure out how to get access to my apps. Would grealty appreciate a link, an email or any sort of advice. 

 

Cheers,

Kris

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2021 Jan 22, 2021

Kris, please contact your educational institution's Creative Cloud administrator for assistance.  The e-mail address you are using is managed by them and they will need to add the address to their plan.

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Community Expert ,
Jan 22, 2021 Jan 22, 2021

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This is a public forum, nobody here can help... and Adobe does not do support by email

 

1st, Log-in to your account and click this link https://account.adobe.com/products

 

2nd, Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Jan 22, 2021 Jan 22, 2021

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Kris, please contact your educational institution's Creative Cloud administrator for assistance.  The e-mail address you are using is managed by them and they will need to add the address to their plan.

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