Account Problem - Trying to Contact a Support Team (Portugal)

[bbmesquita]

We are a small business in Portugal trying to contact the support of Adobe, at least, 2/3 days without sucess.

This is the messages:

After this we tried to contact by this phone number: https://helpx.adobe.com/contact/phone.html

Portugal: 800-206-708

Also without any sucess, so how

[bbmesquita]

So how can I speak or write to adobe support?

Thank you.

[Test Screen Name]

Do you have an individual license, team license, or enterprise licence?

[bbmesquita]

We have a team license, I think. 

[Test Screen Name]

It's important to know the license type, because the way to get support is different.

For a team license, you need to start a support case using the Admin console.

Teams | Support and Expert Sessions (adobe.com)

[Gurdeep.Singh · Accepted solution]

Hi @bbmesquita 

If you have teams licenses and have access to the Adobe Admin console, you can open a support case or an expert session with us depending upon what is needed.

To open a Support case / Expert session, Please login to your Adobe admin console , Navigate to Support tab and then choose the option to raise a case with us.

[bbmesquita]

I have
Adobe Enterprise Plan

And now?

We are a company from portugal and we need to pay monthly so our reseler
from Spain can't do that as they told us. so we have 2 accounts, one with
this profile created by adobe and the other with our information and
history purchases, how can we join the both?


Com os melhores cumprimentos,


<removed-kglad>

[kglad]

@bbmesquita 

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