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Participant
May 3, 2023
Answered

Account Problem - Trying to Contact a Support Team (Portugal)

  • May 3, 2023
  • 2 replies
  • 1659 views

We are a small business in Portugal trying to contact the support of Adobe, at least, 2/3 days without sucess.

 

This is the messages:

 

 

After this we tried to contact by this phone number: https://helpx.adobe.com/contact/phone.html

Portugal: 800-206-708

 

Also without any sucess, so how

 

This topic has been closed for replies.
Correct answer Gurdeep.Singh

It's important to know the license type, because the way to get support is different.

For a team license, you need to start a support case using the Admin console.

Teams | Support and Expert Sessions (adobe.com)


Hi @bbmesquita 

 

If you have teams licenses and have access to the Adobe Admin console, you can open a support case or an expert session with us depending upon what is needed.


To open a Support case / Expert session, Please login to your Adobe admin console , Navigate to Support tab and then choose the option to raise a case with us.

2 replies

Legend
May 3, 2023

Do you have an individual license, team license, or enterprise licence?

Participant
May 3, 2023

We have a team license, I think. 

Gurdeep.Singh
Adobe Employee
Gurdeep.SinghCorrect answer
Adobe Employee
May 4, 2023

It's important to know the license type, because the way to get support is different.

For a team license, you need to start a support case using the Admin console.

Teams | Support and Expert Sessions (adobe.com)


Hi @bbmesquita 

 

If you have teams licenses and have access to the Adobe Admin console, you can open a support case or an expert session with us depending upon what is needed.


To open a Support case / Expert session, Please login to your Adobe admin console , Navigate to Support tab and then choose the option to raise a case with us.

Participant
May 3, 2023

So how can I speak or write to adobe support?

 

Thank you.