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Account Problem - Trying to Contact a Support Team (Portugal)

Forum|Forum|2 years ago
May 3, 2023
2 replies
1659 views

We are a small business in Portugal trying to contact the support of Adobe, at least, 2/3 days without sucess.

This is the messages:

After this we tried to contact by this phone number: https://helpx.adobe.com/contact/phone.html

Portugal: 800-206-708

Also without any sucess, so how

This topic has been closed for replies.

Correct answer Gurdeep.Singh

It's important to know the license type, because the way to get support is different.

For a team license, you need to start a support case using the Admin console.

Teams | Support and Expert Sessions (adobe.com)

Hi @bbmesquita

If you have teams licenses and have access to the Adobe Admin console, you can open a support case or an expert session with us depending upon what is needed.

To open a Support case / Expert session, Please login to your Adobe admin console , Navigate to Support tab and then choose the option to raise a case with us.

T

Test Screen Name

Legend

Do you have an individual license, team license, or enterprise licence?

B

bbmesquitaAuthor

Participant

We have a team license, I think.

kglad

Community Expert

I have
Adobe Enterprise Plan

And now?

We are a company from portugal and we need to pay monthly so our reseler
from Spain can't do that as they told us. so we have 2 accounts, one with
this profile created by adobe and the other with our information and
history purchases, how can we join the both?

Com os melhores cumprimentos,

<removed-kglad>

@bbmesquita

please don't reply by email or remove your signature before sending.

B

bbmesquitaAuthor

Participant

So how can I speak or write to adobe support?

Thank you.

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