Participant

Answered

Account shows trial

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Xin chào các bạn ... Tôi đã thanh toán đầy đủ cho tài khoản CC, nhưng tài khoản của tôi vẫn giống như tài khoản miễn phí ... Tôi có thể làm gì?

Cảm ơn sự giúp đỡ của bạn!

Enterprise

Bani VermaCorrect answer

Legend

Hi there,

I have reviewed your account and found that you have an Adobe Photoshop Individual single-app personal subscription and an Adobe Creative Cloud teams subscription registered on the same email address. please let us know which subscription you are trying to access?

In the meantime please try the troubleshooting steps shared in the following help document to resolve the trial error: https://adobe.ly/4dcyd9G.

Thanks,

^BS

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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Bani VermaCorrect answer

Legend

Hi there,

I have reviewed your account and found that you have an Adobe Photoshop Individual single-app personal subscription and an Adobe Creative Cloud teams subscription registered on the same email address. please let us know which subscription you are trying to access?

In the meantime please try the troubleshooting steps shared in the following help document to resolve the trial error: https://adobe.ly/4dcyd9G.

Thanks,

^BS

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T

tom6868Author

Participant

Hi friends ... I paid for the full CC account, but still, my account is like a free account .. What could I do?

Thank you for your help!

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gupta shivangi

Legend

Hi @tom6868,

Please refrain from posting duplicate messages. I identified that you have an active teams subscription hence I moved the other thread to our Enterprise and Teams community. Please follow up here: https://adobe.ly/4ddJ6rU

^Shivangi

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