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chrism27517165
Inspiring
February 9, 2017
Answered

Acrobat 2015 - disable sign-in?

  • February 9, 2017
  • 2 replies
  • 2999 views

I'm trying to install Acrobat Pro to a single Mac using our serial number (volume licence), but it's asking the user to sign in with an Adobe ID.

I've found the Provisioning Toolkit and admin guide, but this seems ridiculously complex and assumes a level of familiarity with Adobe terminology and unix (or a desire to acquire it!) that I don't possess for what should be a simple one-off install.

Is there a quick way to do suppress this - so the user can actually use the programe they've purchased?  I don't get why an Adobe sign-in is required on an application using a manually-inputted volume licence serial number with software from an ENTERPRISE portal...

    This topic has been closed for replies.
    Correct answer chrism27517165

    Finally figured this out.

    Need to use the full path, plus our licence doesn't seem to be the "Cont" type. It's still a ridiculously complex process just to suppress Adobe harvesting customer details, but at least I got there in the end.

    2 replies

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    chrism27517165AuthorCorrect answer
    Inspiring
    February 9, 2017

    Finally figured this out.

    Need to use the full path, plus our licence doesn't seem to be the "Cont" type. It's still a ridiculously complex process just to suppress Adobe harvesting customer details, but at least I got there in the end.

    Just Shoot Me
    Just Shoot Me
    Legend
    February 9, 2017

    What Exact Version of Acrobat are you trying to install? Saying Acrobat Pro means basically nothing. We need the Version number.

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    chrism27517165Author
    Inspiring
    February 9, 2017

    Now I've calmed down from the frustration of not being able to do something that should be very simple, I've found this thread https://forums.adobe.com/thread/1841589 which explains it perferctly.

    If Adobe can't provide software to Enterprise WITHOUT this rubbish, it'd be nice if the instructions to remove it could be easier or clearer, such as a description of what an LEID is and where to find it!

    Two hours wasted. I should bill them.

      C
      chrism27517165Author
      Inspiring
      February 9, 2017

      I'm getting "command not found" when trying to generate the xml.  Here's the command I'm using (via terminal in 10.12.3), run in the APTEE directory:

      adobe_prtk --tool=Serialize --leid=v7{}AcrobatCont-12-Mac-GM --serial=<***our sn***> --regsuppress=ss

      Any suggestions?

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