Acrobat 2017 Pro Fails to automatically upgrade with 1706 error

[mc900fthanna]

We have Acrobat pro 2017 here installed for about 150 users.  We deployed the 2017.008.30051 version and used the Customization wizard (CustWiz1502020039_en_US_DC) to dial in many settings for the software (we created a transform file that does this and it works well).  We originally had deployed the software with the upgrade disabled, but have since decided we would like to get automatic updates enabled.   We found the appropriate registry settings to get that process started:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM]
"iLogLevel"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017]
"Check"=dword:00000001
"Mode"=dword:00000003

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown]
"bUpdater"=dword:00000001

We have tested this on the 008.30051 version, as well as the .011.30096 version, but have found that though the update process starts, it fails out claiming no valid source file could be found.   From the ARM service logs, I can see the update fails with a 1706 error after it downloads the current upgrade file for adobe 2017 (Acrobat2017Upd1701130127.msp) and at least makes an attempt to execute it.   Our goal is to get the 150 installs that are deployed successfully upgrading to the current version of Adobe without having to manually upgrade each one, and keep that automated process in place going forward.    We can push out those group policies easily, but we are missing something else since after repeated testing, we keep ending up in the same boat.

Other things we know:

-these installs will upgrade successfully if you manually check for updates within Acrobat

-using the downloaded .msp file will also successfully upgrade the 2017 installs (that file is not corrupt)

-Arm is running at: Adobe ARM 1.824.31.1644

Below is the chunk of the Adobe Arm log where it fails to upgrade:

[2019-03-14 11:03:36:0681] Adobe ARM 1.824.31.1644 logging started.
[2019-03-14 11:03:36:0681] Launched in the SYSTEM context, no UI will be available
[2019-03-14 11:03:36:0681] Command Line: /ArmUpdate /MSI FOLDER:"C:\ProgramData\Adobe\ARM\S\30530" /MODE:3 /PRODUCT:Acrobat /VERSION:17.0 /LANG:ENU /Svc /USER:SYSTEM /SESSIONID:1
[2019-03-14 11:03:36:0681] Notify...
[2019-03-14 11:03:36:0681] Could not find ARM server to notify
[2019-03-14 11:03:36:0681]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-14 11:03:36:0681] InitUIStrings...
[2019-03-14 11:03:36:0712] ************************************
[2019-03-14 11:03:36:0712] InitSessionWithProduct...
[2019-03-14 11:03:36:0712] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:03:36:0712] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:03:36:0712] ProductName: Adobe Acrobat 2017
[2019-03-14 11:03:36:0712] ProductVersion: 17.011.30096
[2019-03-14 11:03:36:0712] ProductUACPatching: disabled
[2019-03-14 11:03:36:0712] Product UI Language: ENU
[2019-03-14 11:03:36:0712] ProductLanguage installed: 0
[2019-03-14 11:03:36:0712] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-14 11:03:36:0712] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-14 11:03:36:0712] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-14 11:03:36:0712] re-initializing strings with langauge: ENU
[2019-03-14 11:03:36:0743] InitListener...
[2019-03-14 11:03:36:0743] Init...
[2019-03-14 11:03:36:0743] Notify...
[2019-03-14 11:03:36:0743] Could not find ARM server to notify
[2019-03-14 11:03:36:0743]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-14 11:03:36:0743] StartServer...
[2019-03-14 11:03:36:0743] IsVistaOrLater returns 1
[2019-03-14 11:03:36:0743] ARM Server started
[2019-03-14 11:03:36:0743] Action added: Listener
[2019-03-14 11:03:36:0743] RunRestarted...
[2019-03-14 11:03:36:0743] StartProduct...
[2019-03-14 11:03:36:0743] GetPreferences...
[2019-03-14 11:03:36:0743] Using CommandLine preference AUTO_ALL
[2019-03-14 11:03:36:0743] InitDownloadManager...
[2019-03-14 11:03:36:0743] GetOverwriteURL...
[2019-03-14 11:03:36:0743] No overwrite file
[2019-03-14 11:03:36:0743] Product can start
[2019-03-14 11:03:36:0743] InitSession...
[2019-03-14 11:03:36:0743] InitUpdateData...
[2019-03-14 11:03:36:0822] InitExtraManifestProperties...
[2019-03-14 11:03:36:0837] AllowedLogsessionDllVersions: 7.2.1.3614;7.3.1.100;7.3.1.136;7.3.1.140
[2019-03-14 11:03:36:0837] InitUpdateFromProductUpdatesTable...
[2019-03-14 11:03:36:0837] MDOV
[2019-03-14 11:03:36:0837]    Error Code: 1615

[2019-03-14 11:03:36:0837] InitUpdateFromProductUpdatesExTable...
[2019-03-14 11:03:36:0837] InitUpdateDataFromRecord...
[2019-03-14 11:03:36:0837] InitUpgrade...
[2019-03-14 11:03:36:0837] Upgrade disabled, returning: 15666
[2019-03-14 11:03:36:0837] File list in Manifest: Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] InitUpdateFiles...
[2019-03-14 11:03:36:0837] EvaluateUpdateForInstall...: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] MDOV
[2019-03-14 11:03:36:0837]    Error Code: 1615

[2019-03-14 11:03:36:0837] EvaluateCondition...: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] New file object: Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] AddFileObject...
[2019-03-14 11:03:36:0837] get update values for Update ID: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] InitFilesInUse...
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: vcruntime140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: vccorlib140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140_2.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140_1.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: concrt140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: SendAsLinkAddin.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: PDFMOutlookAddin.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: PDFMOfficeAddin.dll
[2019-03-14 11:03:36:0837] InitManifestProperties...
[2019-03-14 11:03:36:0837] WaitMsiMutexLimit: 60
[2019-03-14 11:03:36:0837] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2019-03-14 11:03:36:0837] WhatsNewURL: http://www.adobe.com/products/reader.html
[2019-03-14 11:03:36:0837] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2019-03-14 11:03:36:0837] WaitDynamicFilesInUse: 86400000
[2019-03-14 11:03:36:0837] AllowUpdateInSystemContext: 1
[2019-03-14 11:03:36:0837] CloseApplications: Distiller;AdobeCollabSynchronizerNotification;AcrobatTrayIcon
[2019-03-14 11:03:36:0837] Found AllowServiceConditions: SvcCond1;SvcCond2
[2019-03-14 11:03:36:0837] EvaluateCondition...: SvcCond1
[2019-03-14 11:03:36:0837] ProcessFileCondition...
[2019-03-14 11:03:36:0837] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2019-03-14 11:03:36:0837] File version: 1.824.31.1644
[2019-03-14 11:03:36:0837] Condition met
[2019-03-14 11:03:36:0837] EvaluateCondition...: SvcCond2
[2019-03-14 11:03:36:0837] ProcessFileCondition...
[2019-03-14 11:03:36:0837] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2019-03-14 11:03:36:0837] File version: 1.824.31.1644
[2019-03-14 11:03:36:0837] Condition met
[2019-03-14 11:03:36:0837] AllowServiceMode: 2
[2019-03-14 11:03:36:0837] Service allowed in full auto mode only
[2019-03-14 11:03:36:0837] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2019-03-14 11:03:36:0837] UrlFallback: http://ardownload.adobe.com
[2019-03-14 11:03:36:0837] relaunched, skipping IsNotUpdatableAdminInstall
[2019-03-14 11:03:36:0837] GetOverwriteURL...
[2019-03-14 11:03:36:0837] No overwrite file
[2019-03-14 11:03:36:0837] InitInstalls...
[2019-03-14 11:03:37:0493] File to be added to install object: C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:37:0493] ExecuteInstalls...
[2019-03-14 11:03:37:0493] CloseApplications...
[2019-03-14 11:03:37:0493] GetInteractiveUser...
[2019-03-14 11:03:37:0509] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:03:37:0509] LaunchProcessAsUser...
[2019-03-14 11:03:37:0525] Action added: Execute Installs
[2019-03-14 11:03:37:0525] ARM update mutex created
[2019-03-14 11:03:37:0525] InstallProductMsp...
[2019-03-14 11:03:37:0525]    file - C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:37:0525]    args - ARM_EXECUTION=YES
[2019-03-14 11:03:37:0525] ValidateSingleInstallFiles...
[2019-03-14 11:03:38:0165] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:55:0322] IsInstallUpdateInProgress...
[2019-03-14 11:03:55:0322] Install in progress response sent to caller
[2019-03-14 11:03:55:0447] ActivateArmBalloon...
[2019-03-14 11:03:55:0447] GetInteractiveUser...
[2019-03-14 11:03:55:0447] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:03:55:0447] LaunchProcessAsUser...
[2019-03-14 11:03:56:0228] Error 1706. No valid source could be found for product Adobe Acrobat 2017. The Windows Installer cannot continue.
[2019-03-14 11:03:56:0228] ** Setting Error Condition:
[2019-03-14 11:03:56:0228]    Error Code: 150000

[2019-03-14 11:03:56:0228] Entering kInstallFailure in Error object
[2019-03-14 11:04:00:0462] Installation returned error code:
[2019-03-14 11:04:00:0462]    Error Code: 1603

[2019-03-14 11:04:00:0462] Last MSI action name: Rollback
[2019-03-14 11:04:00:0462] Error Code: 1603

[2019-03-14 11:04:00:0462] RegisterError...
[2019-03-14 11:04:00:0462] Action deleted: Execute Installs
[2019-03-14 11:04:00:0462] VerifyProductAfterUpdateInstall...
[2019-03-14 11:04:00:0462] *** Product after installation ***
[2019-03-14 11:04:00:0462] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:04:00:0462] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:04:00:0462] ProductName: Adobe Acrobat 2017
[2019-03-14 11:04:00:0462] ProductVersion: 17.011.30096
[2019-03-14 11:04:00:0462] ProductUACPatching: disabled
[2019-03-14 11:04:00:0462] Product UI Language: ENU
[2019-03-14 11:04:00:0462] ProductLanguage installed: 0
[2019-03-14 11:04:00:0462] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-14 11:04:00:0462] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-14 11:04:00:0462] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-14 11:04:00:0462] ShowArmDialog...
[2019-03-14 11:04:00:0462] ProcessResult...
[2019-03-14 11:04:00:0462] Result registered successfully: Error 1706. No valid source could be found for product Adobe Acrobat 2017. The Windows Installer cannot continue.
[2019-03-14 11:04:00:0462] GetInteractiveUser...
[2019-03-14 11:04:00:0478] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:04:00:0478] LaunchProcessAsUser...
[2019-03-14 11:04:00:0478] LogReportDataIntoAnalytics... requested by exit instance
[2019-03-14 11:04:00:0478] skipping, will restart or system context
[2019-03-14 11:04:00:0478] Cleanup...
[2019-03-14 11:04:00:0494] UAC is enabled
[2019-03-14 11:04:00:0494] elevated, will use safe cleanup
[2019-03-14 11:04:01:0134] Service success, time elapsed: 500
[2019-03-14 11:04:01:0134] Service notify success
[2019-03-14 11:04:01:0134] cleanup serviced
[2019-03-14 11:04:01:0353] Notify...
[2019-03-14 11:04:01:0353] WriteFile succeeded in Notify
[2019-03-14 11:04:01:0353] Requested to stop listener
[2019-03-14 11:04:01:0353] Confirming request to stop listener
[2019-03-14 11:04:01:0353] Action deleted: Listener
[2019-03-14 11:04:01:0556] ARM returns ERROR_SUCCESS
[2019-03-14 11:04:01:0556] Adobe ARM 1.824.31.1644 logging finished.

[LeoUpdaterX]

A few notes-

1. The only registry value that is set correctly is iLogLevel. The rest can be removed.

2. Can you please remove posted log sample and instead send me full AdobeARM.log files from User\Temp folder and Windows\Temp folder?

3. The Source referenced in the error is what MSI (Microsoft Installer) Engine needs to successfully update. In relation to Acrobat, it is original base installer, namely AcroPro.msi (installer database) and Data1.cab (file archive)

If you are able to update from Acrobat menu, but auto update fails running in the System context, this suggest that Source actually exists, but not available to the process running in the System context. Can you check if original Acrobat sources are cached under path that looks like this - C:\Program Files (x86)\Adobe\Acrobat 2017\Setup Files\[GUID] ?

Alternatively, you can download AcroSize.exe tool from 

https://drive.google.com/file/d/1ag0rlOL2mZfQFmLWPpBx-GTSVVfZipaN/view?usp=sharing

Run it, select "Start Acrobat" button, wait for several seconds and send me AcroSize.log file from User\Temp folder?

[mc900fthanna]

Leo,

Thank you very much for the detailed description of what is going on with our setups.   I can provide additional logs of what's going on, but I might be able to resolve this myself quicker if there was a way to get the updater service to attempt to update more frequently on my test machine.   I found the folder you mentioned in Step 3 above, and populated it with the original .msi and .dat file to see if that will allow the upgrade to proceed.

Separately I found that the uninstall path listed in"

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{AC76BA86-1033-FFFF-7760-0E1108756300}\InstallSource"  Was pointing to a UNC path rather than our install location (a mapped drive on our network).   It may be that the ARM service can't access this location but we can work around that if all that is needed is the original install files to be present locally in order to preform the upgrade.  Either that, or the machine account would need access to that network drive in order to complete its upgrade.

Anyways, if you can assist by pointing out what registry key is responsible for the update timer, I will likely solve this on my own.   If your feeling up to it, I have a webex meeting room we can use where I can share one of the test machines we have here that shows this issue.      Current log is below, shows we are stuck @ version .96, with the same 1706 issue going on:

[2019-03-18 10:26:44:0623] Adobe ARM 1.824.31.1644 logging started.
[2019-03-18 10:26:44:0623] Command Line: /PRODUCT:Acrobat /VERSION:17.0 /MODE:3
[2019-03-18 10:26:44:0623] Notify...
[2019-03-18 10:26:44:0623] Could not find ARM server to notify
[2019-03-18 10:26:44:0623]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-18 10:26:44:0623] CreateSessionFromReportData... new instance
[2019-03-18 10:26:44:0623] No Report file
[2019-03-18 10:26:44:0623] InitUIStrings...
[2019-03-18 10:26:44:0654] ************************************
[2019-03-18 10:26:44:0654] InitSessionWithProduct...
[2019-03-18 10:26:44:0654] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-18 10:26:44:0654] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-18 10:26:44:0654] ProductName: Adobe Acrobat 2017
[2019-03-18 10:26:44:0654] ProductVersion: 17.011.30096
[2019-03-18 10:26:44:0654] ProductUACPatching: disabled
[2019-03-18 10:26:44:0654] Product UI Language: ENU
[2019-03-18 10:26:44:0654] ProductLanguage installed: 0
[2019-03-18 10:26:44:0654] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-18 10:26:44:0654] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-18 10:26:44:0654] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-18 10:26:44:0654] re-initializing strings with langauge: ENU
[2019-03-18 10:26:44:0685] InitListener...
[2019-03-18 10:26:44:0685] Init...
[2019-03-18 10:26:44:0685] Notify...
[2019-03-18 10:26:44:0685] Could not find ARM server to notify
[2019-03-18 10:26:44:0685]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-18 10:26:44:0685] StartServer...
[2019-03-18 10:26:44:0685] IsVistaOrLater returns 1
[2019-03-18 10:26:44:0701] ARM Server started
[2019-03-18 10:26:44:0701] Action added: Listener
[2019-03-18 10:26:44:0701] Run_SpeedLaunchers...
[2019-03-18 10:26:44:0701] Token time: 131973927184935356
[2019-03-18 10:26:44:0701] Registered time : 131973906160062601
[2019-03-18 10:26:44:0701] GetSpeadLauncherPath for Reader
[2019-03-18 10:26:44:0701] Run_SpeedLauncher:
[2019-03-18 10:26:44:0701] Empty sl path:
[2019-03-18 10:26:44:0701] Run_SpeedLauncher: C:\Program Files (x86)\adobe\AcroProDC2017\Acrobat\Acrobat_sl.exe
[2019-03-18 10:26:44:0779] Launched: C:\Program Files (x86)\adobe\AcroProDC2017\Acrobat\Acrobat_sl.exe
[2019-03-18 10:26:44:0779] Started auto mode for: Acrobat
[2019-03-18 10:26:44:0779] CanRun...
[2019-03-18 10:26:44:0779] IsPatchingDisabled...
[2019-03-18 10:26:44:0779] Admin User, will update
[2019-03-18 10:26:44:0779] StartProduct...
[2019-03-18 10:26:44:0779] IsEULA_Accepted...
[2019-03-18 10:26:44:0779] EULA accepted from 1
[2019-03-18 10:26:44:0779] GetPreferences...
[2019-03-18 10:26:44:0779] Using CommandLine preference AUTO_ALL
[2019-03-18 10:26:44:0779] IsTimeElapsed...
[2019-03-18 10:26:44:0779] Last check for updates is not registered
[2019-03-18 10:26:44:0779] IsErrorExpired...
[2019-03-18 10:26:44:0779] Minutes elapsed: 59
[2019-03-18 10:26:44:0779] Registered Error not expired
[2019-03-18 10:26:44:0779] Last installation error not expired
[2019-03-18 10:26:44:0779]    Error Code: 120300

[2019-03-18 10:26:44:0779] ************************************
[2019-03-18 10:26:44:0779] InitSessionWithProduct...
[2019-03-18 10:26:44:0779] LogReportDataIntoAnalytics... requested by finished with product
[2019-03-18 10:26:44:0779] No Report file
[2019-03-18 10:26:44:0779] CleanupObsoleteFolders...
[2019-03-18 10:26:44:0779] cleanup not allowed by product Manifest
[2019-03-18 10:26:44:0779] InitProduct...
[2019-03-18 10:26:44:0779] Started Product: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:26:44:0779] C:\Program Files (x86)\adobe\AcroProDC2017\Acrobat\Acrobat.exe
[2019-03-18 10:26:44:0779] DisableAnyUI is registered
[2019-03-18 10:26:44:0779] ProductCode: {291AA914-A987-FFFF-BD63-0E0A92D435E5}
[2019-03-18 10:26:44:0779] ProductName: AcrobatServices
[2019-03-18 10:26:44:0779] ProductVersion: 17.011.30096.0
[2019-03-18 10:26:44:0779] Product UI Language: ENU
[2019-03-18 10:26:44:0779] ProductInstallDir:
[2019-03-18 10:26:44:0779] ProductUACPatching: disabled
[2019-03-18 10:26:44:0779] Product initialized: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:26:44:0779] Started auto mode for: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:26:44:0779] CanRun...
[2019-03-18 10:26:44:0779] IsPatchingDisabled...
[2019-03-18 10:26:44:0779] Admin User, will update
[2019-03-18 10:26:44:0779] StartProduct...
[2019-03-18 10:26:44:0779] GetPreferences...
[2019-03-18 10:26:44:0779] Using registered preference AUTO_ALL
[2019-03-18 10:26:44:0779] IsTimeElapsed...
[2019-03-18 10:26:44:0779] Minutes elapsed: 57
[2019-03-18 10:26:44:0779] Last check for updates not expired
[2019-03-18 10:26:44:0779]    Error Code: 120300

[2019-03-18 10:26:44:0779] ************************************
[2019-03-18 10:26:44:0779] InitSessionWithProduct...
[2019-03-18 10:26:44:0779] LogReportDataIntoAnalytics... requested by finished with product
[2019-03-18 10:26:44:0779] No Report file
[2019-03-18 10:26:44:0779] CleanupObsoleteFolders...
[2019-03-18 10:26:44:0779] cleanup not allowed by product Manifest
[2019-03-18 10:26:44:0779] InitProduct...
[2019-03-18 10:26:44:0779] Started Product: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:26:44:0779] Skipping previously checked Product
[2019-03-18 10:26:44:0779] Finished search for registered products:
[2019-03-18 10:26:44:0779]    Error Code: 259

[2019-03-18 10:26:44:0779] LogReportDataIntoAnalytics... requested by exit instance
[2019-03-18 10:26:44:0779] No Report file
[2019-03-18 10:26:44:0779] Cleanup...
[2019-03-18 10:26:44:0795] CleanupEx...
[2019-03-18 10:26:44:0795] Notify...
[2019-03-18 10:26:44:0795] WriteFile succeeded in Notify
[2019-03-18 10:26:44:0795] Notify...
[2019-03-18 10:26:44:0795] WriteFile succeeded in Notify
[2019-03-18 10:26:44:0795] Requested to stop listener
[2019-03-18 10:26:44:0795] Confirming request to stop listener
[2019-03-18 10:26:44:0795] Action deleted: Listener
[2019-03-18 10:26:44:0998] ARM returns ERROR_SUCCESS
[2019-03-18 10:26:44:0998] Adobe ARM 1.824.31.1644 logging finished.

[2019-03-18 10:37:23:0670] Adobe ARM 1.824.31.1644 logging started.
[2019-03-18 10:37:23:0670] Command Line:
[2019-03-18 10:37:23:0670] Notify...
[2019-03-18 10:37:23:0670] Could not find ARM server to notify
[2019-03-18 10:37:23:0670]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-18 10:37:23:0670] CreateSessionFromReportData... new instance
[2019-03-18 10:37:23:0670] No Report file
[2019-03-18 10:37:23:0670] InitUIStrings...
[2019-03-18 10:37:23:0701] UpdateARM...
[2019-03-18 10:37:23:0701] IsTimeElapsed...
[2019-03-18 10:37:23:0701] Minutes elapsed: 67
[2019-03-18 10:37:23:0701] Too soon to check for arm update
[2019-03-18 10:37:23:0701] LogReportDataIntoAnalytics... requested by update ARM
[2019-03-18 10:37:23:0701] No Report file
[2019-03-18 10:37:23:0701] IsAnyProductInFullAuto...
[2019-03-18 10:37:23:0701] EULA accepted from 1
[2019-03-18 10:37:23:0701] found full auto for: {AC76BA86-1033-FFFF-7760-0E1108756300} in Mode
[2019-03-18 10:37:23:0701] ************************************
[2019-03-18 10:37:23:0701] InitSessionWithProduct...
[2019-03-18 10:37:23:0701] FindCurrentPDFOwner...
[2019-03-18 10:37:23:0701] .pdf value: Acrobat.Document.2017
[2019-03-18 10:37:23:0701] GetFileVersion(): C:\Program Files (x86)\adobe\AcroProDC2017\Acrobat\Acrobat.exe
[2019-03-18 10:37:23:0717] File version: 17.11.30096.27898
[2019-03-18 10:37:23:0717] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-18 10:37:23:0717] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-18 10:37:23:0717] ProductName: Adobe Acrobat 2017
[2019-03-18 10:37:23:0717] ProductVersion: 17.011.30096
[2019-03-18 10:37:23:0717] ProductUACPatching: disabled
[2019-03-18 10:37:23:0717] Product UI Language: ENU
[2019-03-18 10:37:23:0717] ProductLanguage installed: 0
[2019-03-18 10:37:23:0717] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-18 10:37:23:0717] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-18 10:37:23:0717] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-18 10:37:23:0717] re-initializing strings with langauge: ENU
[2019-03-18 10:37:23:0748] InitListener...
[2019-03-18 10:37:23:0748] Init...
[2019-03-18 10:37:23:0748] Notify...
[2019-03-18 10:37:23:0748] Could not find ARM server to notify
[2019-03-18 10:37:23:0748]    GetLastError(): 2 - The system cannot find the file specified.

[2019-03-18 10:37:23:0748] StartServer...
[2019-03-18 10:37:23:0748] IsVistaOrLater returns 1
[2019-03-18 10:37:23:0748] ARM Server started
[2019-03-18 10:37:23:0748] Action added: Listener
[2019-03-18 10:37:23:0748] Run_SpeedLaunchers...
[2019-03-18 10:37:23:0748] Token time: 131973927184935356
[2019-03-18 10:37:23:0748] Registered time : 131973927184935356
[2019-03-18 10:37:23:0748] Started auto mode for: Acrobat
[2019-03-18 10:37:23:0748] CanRun...
[2019-03-18 10:37:23:0748] IsPatchingDisabled...
[2019-03-18 10:37:23:0748] Admin User, will update
[2019-03-18 10:37:23:0748] StartProduct...
[2019-03-18 10:37:23:0748] IsEULA_Accepted...
[2019-03-18 10:37:23:0748] EULA accepted from 1
[2019-03-18 10:37:23:0748] GetPreferences...
[2019-03-18 10:37:23:0748] Using registered preference AUTO_ALL
[2019-03-18 10:37:23:0748] IsTimeElapsed...
[2019-03-18 10:37:23:0748] Last check for updates is not registered
[2019-03-18 10:37:23:0748] IsErrorExpired...
[2019-03-18 10:37:23:0748] Minutes elapsed: 70
[2019-03-18 10:37:23:0748] Registered Error not expired
[2019-03-18 10:37:23:0748] Last installation error not expired
[2019-03-18 10:37:23:0748]    Error Code: 120300

[2019-03-18 10:37:23:0748] ************************************
[2019-03-18 10:37:23:0748] InitSessionWithProduct...
[2019-03-18 10:37:23:0748] LogReportDataIntoAnalytics... requested by finished with product
[2019-03-18 10:37:23:0748] No Report file
[2019-03-18 10:37:23:0748] CleanupObsoleteFolders...
[2019-03-18 10:37:23:0748] cleanup not allowed by product Manifest
[2019-03-18 10:37:23:0748] InitProduct...
[2019-03-18 10:37:23:0748] Started Product: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:37:23:0748] C:\Program Files (x86)\adobe\AcroProDC2017\Acrobat\Acrobat.exe
[2019-03-18 10:37:23:0748] DisableAnyUI is registered
[2019-03-18 10:37:23:0748] ProductCode: {291AA914-A987-FFFF-BD63-0E0A92D435E5}
[2019-03-18 10:37:23:0748] ProductName: AcrobatServices
[2019-03-18 10:37:23:0748] ProductVersion: 17.011.30096.0
[2019-03-18 10:37:23:0748] Product UI Language: ENU
[2019-03-18 10:37:23:0748] ProductInstallDir:
[2019-03-18 10:37:23:0748] ProductUACPatching: disabled
[2019-03-18 10:37:23:0748] Product initialized: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:37:23:0748] Started auto mode for: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:37:23:0748] CanRun...
[2019-03-18 10:37:23:0748] IsPatchingDisabled...
[2019-03-18 10:37:23:0748] Admin User, will update
[2019-03-18 10:37:23:0748] StartProduct...
[2019-03-18 10:37:23:0748] GetPreferences...
[2019-03-18 10:37:23:0748] Using registered preference AUTO_ALL
[2019-03-18 10:37:23:0748] IsTimeElapsed...
[2019-03-18 10:37:23:0748] Minutes elapsed: 67
[2019-03-18 10:37:23:0748] Last check for updates not expired
[2019-03-18 10:37:23:0748]    Error Code: 120300

[2019-03-18 10:37:23:0748] ************************************
[2019-03-18 10:37:23:0748] InitSessionWithProduct...
[2019-03-18 10:37:23:0748] LogReportDataIntoAnalytics... requested by finished with product
[2019-03-18 10:37:23:0748] No Report file
[2019-03-18 10:37:23:0748] CleanupObsoleteFolders...
[2019-03-18 10:37:23:0748] cleanup not allowed by product Manifest
[2019-03-18 10:37:23:0748] InitProduct...
[2019-03-18 10:37:23:0748] Started Product: {291AA914-A987-4CE9-BD63-0E0A92D435E5}
[2019-03-18 10:37:23:0748] Skipping previously checked Product
[2019-03-18 10:37:23:0748] Finished search for registered products:
[2019-03-18 10:37:23:0748]    Error Code: 259

[2019-03-18 10:37:23:0748] LogReportDataIntoAnalytics... requested by exit instance
[2019-03-18 10:37:23:0748] No Report file
[2019-03-18 10:37:23:0748] Cleanup...
[2019-03-18 10:37:23:0748] CleanupEx...
[2019-03-18 10:37:23:0748] Notify...
[2019-03-18 10:37:23:0748] WriteFile succeeded in Notify
[2019-03-18 10:37:23:0748] Notify...
[2019-03-18 10:37:23:0748] WriteFile succeeded in Notify
[2019-03-18 10:37:23:0748] Requested to stop listener
[2019-03-18 10:37:23:0748] Confirming request to stop listener
[2019-03-18 10:37:23:0748] Action deleted: Listener
[2019-03-18 10:37:23:0967] ARM returns ERROR_SUCCESS
[2019-03-18 10:37:23:0967] Adobe ARM 1.824.31.1644 logging finished.

[LeoUpdaterX]

Hi mc900fthanna,

Can you please remove log file content from the thread? It is helpful, but I'd prefer to get logs complete in the private message.

Posting here makes the thread hard to read.

Regarding Sources - you can read more about "Source resiliency" here - Source Resiliency Policy - Windows applications | Microsoft Docs

Make sure that the installer files you copied are correct original files, and AcroPro.msi has valid digital signature.

Normally Source registration managed by MSI. I cannot officially support adding Source info manually.

Registry location in your case will be

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\68AB67CA3301FFFF7706E01180573600\SourceList\Net

where 68AB67CA3301FFFF7706E01180573600 is converted ProductCode value {AC76BA86-1033-FFFF-7760-0E1108756300}

Regarding Updater- after Source info is set, you can delete

tLastError_Acrobat value from HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM

tLastT_Acrobat value from HKEY_CURRENT_USER\Software\Adobe\Adobe ARM\1.0\ARM

Launch AdobeARM.exe manually from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0

Wait while all AdobeARM.exe processes finished, which in case of patch installation might take up to 15 minutes (make sure Acrobat is not in use!), and check if product was updated. Send me all logs privately if you still have issues.

Good luck

[Manimozhi5C04]

We have Adobe Acrobat Reader 2021.001.20145 installed for about 1500 users with auto-update option enabled.
The issue is upgrade happened in approximately 1000 machines and fails in 500 machine. Re-checked the below registry entries to make sure, auto-update is enabled in those machines where the update in failing.

"Mode" and "bupdater" values are set as required to auto-upgrade.

These installs will upgrade successfully if you manually check for updates by clicking on "check for updates", but fails through system context. For some reasons, am unable to post log files. Am getting the same log files as mentioned in this discussion."ARM returns ERROR_SUCCESS" and "GetLastError(): 2 - The system cannot find the file specified".Could you please provide an update to fix this.

[LeoUpdaterX]

Please send me verbose logs (from the system where auto update does not work as you expect) in the private message. If you can't, upload somewhere I can access them.

The logs to collect - all files you can find in the User\Temp and Windows\Temp folders that have "AdobeARM..." in the name.