Acrobat 9.5.5.316 randomly crashes on Windows 2008 R2 Terminal Server

Question

The program Acrobat.exe version 9.5.5.316 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 98b8

Start Time: 01cea3b5e2f780b3

Termination Time: 4

Application Path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

Report Id: 2add6733-0fa9-11e3-9916-b8ac6f98b058

Faulting application name: Acrobat.exe, version: 9.5.5.316, time stamp: 0x518ac052

Faulting module name: CFGMGR32.dll, version: 6.1.7601.17621, time stamp: 0x4ddb8851

Exception code: 0xc0000005

Fault offset: 0x0000125d

Faulting process id: 0xa0d8

Faulting application start time: 0x01cea3aa1ae12191

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

Faulting module path: C:\Windows\syswow64\CFGMGR32.dll

Report Id: 58b1bfcd-0f9d-11e3-9916-b8ac6f98b058

Anonymous · Accepted Answer

You are in an environment that was never tested with Acrobat 9 and it's a product that is no longer supported by Adobe either.

All of that being said, it appears you may have had it working and now you need to ask the questions:

- Did it ever work? If yes, then you go to the next question...

- What changed?

- Was there an OS Update or product update that was applied?

- Was there a third party software update (i.e. antivirus software, graphic card, etc...)?

- Does it work in Safe Mode or in a modified startup mode?

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