Acrobat Anmeldungsfenster kommt immer wieder trotz eingeloggtem USer

Forum|Forum|2 years ago
October 12, 2023
5 replies
1723 views

Hallo,

beim starten von Acrobat Pro wird die Anmeldung nicht akzeptiert. Es kommt immer wieder das Anmeldefenster in einer Schleife. Der Benutzer ist aber in der Cloud bereits angemeldet.

Die Anwendung Photoshop Express bzw. die Cloud selbst funktioniert aber.

VG

Others

This topic has been closed for replies.

Correct answer Nikhil R Gupta

Hello @Michael328742219ezx, you can try the below helpx article. Hope this helps.
Acroabt SIgn in issue

Nikhil R GuptaCorrect answer

Legend

Hello @Michael328742219ezx, you can try the below helpx article. Hope this helps.
Acroabt SIgn in issue

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

kglad

Community Expert

contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

M

Michael328742219ezxAuthor

Participant

I do have an Account for Adobe Pro.

Right after I start Acrobate, I have to enter my credentials. I can login in with my credentials (enterprise version), it seems to be accepted. After a while, the login window appears again.

My credentials are correct, I´m able to login to the creative cloud (and other applicationsfrom adobe). However, only Acrobate shows that behavior.

kglad

Community Expert

what do you mean by "accept" sign-in? the user is refusing to sign in to that prompt?

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