• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat DC appears to limit speed to 10Mbps

New Here ,
Aug 02, 2023 Aug 02, 2023

Copy link to clipboard

Copied

We recently migrated from a local file server to a file server that is housed at a remote datacenter. We access the file server that is on the same domain through a IPSEC tunnel. What we have noticed is transferring files with file explorer from the datacenter to the local computer gets around ~20MB/s which is 160Mbps. However, if we open that same PDF from the file server it opens instantly and then proceeds to load the remaining pages.

 

We have large PDF's (sometimes 300MB+) which is why this is an issue. When opening with Acrobat, we can see the NIC not use more than 10Mbps which is odd. No other program does this.

 

The fact that Acrobat opens instantly and shows the first page makes me think that Acrobat is reading the headers and first few bytes of data to display it but continues to download in the background using their own code instead of relying on Windows. So far, support says Acrobat isn't throttling but we can clearly see it is. We ruled out security software, tried turning off the fast web view, protected mode, etc.

 

Is there a way to disable this preload stuff or adjust a setting so it can transfer the data quicker?

Views

201

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 08, 2023 Sep 08, 2023

Copy link to clipboard

Copied

LATEST

This has been confirmed by Adobe as a logic issue (or bug, whatever you want to call it). Basically Adobe is reading in much smaller byte sizes which is what the issue is. For example, Edge opening a PDF is reading 16X the amount of bytes per call than Reader/Acrobat is. This is also a problem with reader opening signed PDF's because the signature verification is only reading at 8192 for each call.

 

No ETA on a fix.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines