Acrobat Pro 11 - Registration issues again?

Report · Nov 17, 2016

Hello.

A few months ago, Adobe had some internal issue regarding Acrobat Pro 11 licensing/registration which caused long established Acrobat Pro 11 installations to act as though they've never been registered.

I've had at least 1 user crop up today displaying that very same issue again. We're running 11.0.18 with absolutely nothing being changed for months.

Anyone else seeing this again all of a sudden?

Report · Nov 17, 2016

Hi Barth w,

There is no such issue known to us currently.

Is this happening with only one user? Is that user connected to the internet or not?

Is it possible for you to share amt3.log file from that user's machine and serial number used?

Location of the log: C:\Users\USER NAME\AppData\Local\Temp

You may share the log and Serial number using GoogleDrive or AdobeSend or DropBox via private message:How Do I Send Private Message

Note: Don't Share serial number on this thread.

Regards,
Tariq Dar.