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Acrobat Pro 2020 incompatible with Adobe Document Cloud in Sharepoint

New Here ,
Dec 20, 2022 Dec 20, 2022

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Hello,

 

We have recently migrated one of our file servers to Sharepoint,  and implemented the Adobe Document Cloud app so that users can access their PDF files using their desktop applications.  Unfortunately we are running into an issue with some users who are using Adobe Acrobat Pro 2020.  It seems when Acrobat Pro 2020 is set as the default app in Windows,  the "Open in Desktop App" button does not work.  From my troubleshooting I was only able to get the button to work when Adobe Acrobat Reader DC was set as the default app.  This is unfortunately not a good workaround as users cannot then edit the files in question.  I am wondering if there are particular settings needed in order to fix this,  or is this an intentional issue since Acrobat Pro 2020 is not a cloud based product? I have attached a screenshot of the button in question.  Any assistance in this would be greatly appreciated.

 

Thank you

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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can 2020 users down, edit and then upload?

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New Here ,
Dec 21, 2022 Dec 21, 2022

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That is a possible workaround,  but we would prefer to use the check in / check out features to avoid any issues with multiple users editing the same files.  I moreso would like to know why this particular version of Adobe isnt working,  so that we can look at alternative ways of accessing the files if needed.

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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i don't know those answers.

 

open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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