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Acrobat Pro DC 19.012.20040.17853 demanding sign-in upon every start: how to disable prompt?

New Here ,
Oct 08, 2019 Oct 08, 2019

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We have a serialized deployment of Acrobat Pro DC 19.012.20040.17853 that is demanding sign-in with an Adobe account every time a file is opened. Upon opening, the user sees a dialog that says "Sign In. Your Adobe ID provides an easy way to access your membership, the Adobe Document Cloud and Adobe.com community."

 

Our users don't have Adobe IDs and we don't want to issue them (we're a government agency, it has to go through security review). We're tired of constantly dismissing this dialog. 

 

We don't want to re-deploy, either. (The deployment has already been reviewed by security team.) 

 

I tried setting registry key  [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown] "bSuppressSignOut"=dword:00000001 but it does not make a difference.

 

How can we stop this prompt from appearing?

TOPICS
Acrobat , Deploy and package apps , Enterprise , Licensing

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Adobe Employee ,
Oct 10, 2019 Oct 10, 2019

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Hi,

My question here would be, did this always happen or has it started happening recently? If so, when and can you identify any changes that have taken place?

If it always happened then we could look at how the machine was packaged  - did you use Customization Wizard, what settings were used and how did you deploy? For example did you deploy a serialised package, did you lock down online features?

https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/index.html?zoom_highlight=customization

 

If it started happening recently then you should check that your serial number is not due to expire soon. https://helpx.adobe.com/enterprise/kb/volume-license-expiration-check.html

For help with this I recommend reaching out to the support team via your Admin Console.

Other factors that can prompt this can include installing other CC apps and signing in, or doing so on the Adobe website. As you say Adobe ID is forbidden this might not be likely, but worth checking.

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