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acrobat pro device licence - Asking Me To Sign In

New Here ,
Jan 21, 2019 Jan 21, 2019

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Hey,

I have multiple Device LIcences for Adobe Creative.

All other apps are working with the device licence without issue, but Adobe Acrobat Pro, keeps asking for a sign in and then saying the trial is expire.

This is not a sign in licence, it's a device licence.

I've tried uninstalling and reinstalling from scratch.  I've tried fixing the hosts file.  I've tried using a licence package.

None of this resolves the issue, and Adobe Acrobat Pro DC keeps loading as a Trial, after a 7 day period.

Please assist as all other device licenced apps are working without issue.

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Acrobat

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Adobe Employee ,
Apr 11, 2019 Apr 11, 2019

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Hey Stevew,

Sorry for the trouble.

Hope you already have found a solution to this problem by now. If not, would you please let me know how are you deploying Creative Cloud package on these mahines? Is this customized package? And how are you licensing this package?

-Tariq Dar

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