Acrobat Pro - Mac Package Installs - Sequoia

[MacPhobic]

Hello! I posted this in the Acrobat community but since we are enterprise, i'll post this here as well. We create Mac installation pacakges from the Adobe Admin Console. The Acrobat Pro install 24.1 comes up with a incompatible legacy installer error when we try to install in Sequoia. On intel and apple chip. Any ideas on what we need to do here to get it installed without having to use the Adobe Creative Cloud desktop app? Because from the ACC app it installs for what ever reason. Thanks!

[Anshul_Nautiyal · Accepted solution]

Hi @MacPhobic,

Thank you for reaching out. Based on the issue you mentioned regarding the "incompatible legacy installer" error when attempting to install Acrobat Pro 24.1 on macOS Sequoia (Intel and Apple Silicon) using packages created from the Adobe Admin Console, I recommend creating the software package as a flat package instead of the traditional bundle style. Flat packages offer enhanced compatibility with modern systems, simplifying both deployment and updates. For detailed guidance on creating flat packages, please refer to the following document: Create Flat Packages.

If standalone installers for Acrobat Pro are required, you may also explore the options provided on the Adobe Distribution Page.

Please let us know if this resolves your query or if you need further assistance.

Regards,
^AN

[MacPhobic]

Hi @Anshul thanks for this! We haven't been using the flat package approach because it does not include an uninstaller. I just tried it and it worked. So this is good! I guess we can use the Adobe Uninstall Tool  for uninstall purposes. The command line interface with a script. Hopefully it'll work going forward.

[Anshul_Nautiyal]

Hi @MacPhobic,

I'm glad to hear that the flat package approach worked for you! Using the Adobe Uninstall Tool alongside a command-line script is a practical solution for handling uninstalls, and it should streamline your deployment process moving forward.

If you encounter any challenges or need further assistance, feel free to reach out. 

Regards,

^AN