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Acrobat Pro unable to open PDF files after closing Acrobat Window

New Here ,
May 14, 2024 May 14, 2024

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Hi,

I have 5 users that have Acrobat Pro version 24.002.20687 with Windows 11.  If they close out of a PDF file that was opened in Acrobat Pro, they have to wait about 10 minutes before trying to open up another PDF file.   If they try to open up a PDF sooner, nothing happens - Acrobat doesn't try to open, no error messages.  I tried running a repair install and manually updating Acrobat on each of the users' machiines.   The issue started about a week ago.  To open up another PDF file we have to wait about 10 minutes or have to go into task manager and End Process for any Adobe processes that are running.  Has anyone ran into this previously or know of a fix?

Thanks, Josh

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Acrobat , Troubleshooting

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correct answers 1 Correct answer

New Here , May 14, 2024 May 14, 2024

Update:  Spoke with an Adobe Support Tech.  She recommended disabling Protected Mode and Enhanced Security.  Tried that and so far it seems to be the fix.  

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New Here ,
May 14, 2024 May 14, 2024

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Update:  Spoke with an Adobe Support Tech.  She recommended disabling Protected Mode and Enhanced Security.  Tried that and so far it seems to be the fix.  

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New Here ,
Aug 06, 2024 Aug 06, 2024

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I am having the same problem and tried changing those settings but did not work for me.

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New Here ,
Dec 06, 2024 Dec 06, 2024

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Chceck if you have the FileOpen plug in installed. That's what was keeping my Adobe from opening. Removed it from Programs, then got an error. Ran the uninstall tool and good to go.
FileOpen: Client Removal Instructions

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New Here ,
Aug 19, 2024 Aug 19, 2024

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I have same problem for more than a month or two.

Tried update, tried modify install, tried manual update, tried reinstall adobe acrobat.

For me helped disabling Proteched Mode and Enhanced Security. So far tried open and close PDF like 20-30 times. Everything looks fine.

Let's hope it stays like that.

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