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Acrobat Pro unable to open PDF files after closing Acrobat Window

New Here ,
May 14, 2024 May 14, 2024

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Hi,

I have 5 users that have Acrobat Pro version 24.002.20687 with Windows 11.  If they close out of a PDF file that was opened in Acrobat Pro, they have to wait about 10 minutes before trying to open up another PDF file.   If they try to open up a PDF sooner, nothing happens - Acrobat doesn't try to open, no error messages.  I tried running a repair install and manually updating Acrobat on each of the users' machiines.   The issue started about a week ago.  To open up another PDF file we have to wait about 10 minutes or have to go into task manager and End Process for any Adobe processes that are running.  Has anyone ran into this previously or know of a fix?

Thanks, Josh

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Acrobat , Troubleshooting

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correct answers 1 Correct answer

New Here , May 14, 2024 May 14, 2024

Update:  Spoke with an Adobe Support Tech.  She recommended disabling Protected Mode and Enhanced Security.  Tried that and so far it seems to be the fix.  

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New Here ,
May 14, 2024 May 14, 2024

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Update:  Spoke with an Adobe Support Tech.  She recommended disabling Protected Mode and Enhanced Security.  Tried that and so far it seems to be the fix.  

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