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PeteoStro
Participant
January 26, 2011
Question

Acrobat pro X error: Cannot use this product under a guest account

  • January 26, 2011
  • 3 replies
  • 16721 views

We are installing acrobat pro with GP on XP systems. The install goes fine but on some users machines when they launch the program it comes back with

"Cannot use this product under a guest account". The users are admins on the system. If I uninstall acrobat pro 10 and reinstall in manually the same error happens. (note these systems had acrobat pro 9 installed, but was un-installed with the acrobat pro 10 MST)

This topic has been closed for replies.

3 replies

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niki3333
Participant
April 22, 2011

Adobe WTF???!!! I have wasted a whole day on this problem and it's pissing me off. I'm trying to do something very simple.

  1. I have Acrobat Standard X. I installed the software on local administrator User A and it works
  2. I login as local administrator User B and it doesn't work, says "Cannot use this product under a guest account". Fine.
  3. I uninstalld software as User A and reboot
  4. I login as User B and installd the software. Software doesn't run, still says "Cannont use this product under a guest account". Why???!!! This is ridiculous. User B, is a local admin acount, it is not a "guest account". I understand that with this license I can only run the software with one account. I want to run the software with User B, why are you forcing me to run it with User A???!!!

Can someone from Adobe please give a solution to this ridiculous problem? I'm losing my patience with your products and I am considering going another route...

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Adobe Employee
vdobhal
Adobe Employee
April 23, 2011

Hi Niki3333,

Can you please tell me the Operating Systems and Service pack version you have? Also can you please check if any Group policies are getting applied on your userB which make it a guest account (as was the case above for Peteo Stro).

Thanks,

Vinod

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niki3333
Participant
April 23, 2011

I finally figured it out from another post on the forum. The local user account was in the local administrator group but for some reason was also in the local "Guest" group as well. I saw this when I went under computer management local users and groups and looked a the "member of" tab for that user and removed the "Guest" group so the user was just in the "Administrators" group and then it ran.

Thanks for the reply on this issue.

Date: Sat, 23 Apr 2011 06:05:09 -0600

From: forums@adobe.com

To: nikiforos_stamatakis@hotmail.com

Subject: Acrobat pro X error: Cannot use this product under a guest account

Hi Niki3333,

Can you please tell me the Operating Systems and Service pack version you have? Also can you please check if any Group policies are getting applied on your userB which make it a guest account (as was the case above for Peteo Seo).

>

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PeteoStroAuthor
Participant
January 28, 2011

We found the issue.

Our Domain Users group was being added to the Guest group through group policy. So even though our users where admins they were also guests.

This caused acrobat pro X to error saying we were a guest. This is different from how acrobat pro 9 worked, which has no issues with that setup.

MichaelKazlow
MichaelKazlow
Legend
January 27, 2011

Use of Acrobat Pro on a guest account is a violation of its license if you purchased a standard commercial version of Acrobat which is licensed for the use of a single user on a computer. If you have a site licensed version of Acrobat, then it probably is not an issue.

P
PeteoStroAuthor
Participant
January 27, 2011

I mentioned in the post above the users are admins on their systems and yes we do have a site license. Any idea why I am getting this error on only a few of our systems?  I thinking maybe acrobat pro 9 is not fully uninstalling on those systems.

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