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Acrobat Pro XI installation fails - CCP

Forum|Forum|12 years ago
February 20, 2014
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Correct answer Romsinha-9KMEUt

Hi McQueen,

Please follow the below mentioned steps:

1. Navigate to C/Program Files/Common Files/Adobe/OOBE and rename to OOBE.old.

2. Ensure to create a 32 bit package for 32 bit machine and vice versa.

3. Follow the below sequence of Installation for Acrobat:

a. Run the Exception deployer command from Exception to deploy Acrobat

b. Then run the msi/setup from Build and launch Acrobat.

Refer the article for Acrobat deployment: http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html.

Regards,

Romit Sinha

Romsinha-9KMEUtCorrect answer

Adobe Employee

Hi McQueen,

Please follow the below mentioned steps:

1. Navigate to C/Program Files/Common Files/Adobe/OOBE and rename to OOBE.old.

2. Ensure to create a 32 bit package for 32 bit machine and vice versa.

3. Follow the below sequence of Installation for Acrobat:

a. Run the Exception deployer command from Exception to deploy Acrobat

b. Then run the msi/setup from Build and launch Acrobat.

Refer the article for Acrobat deployment: http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html.

Regards,

Romit Sinha

M

McQueenAuthor

Participant

So for Acrobat Pro XI I have to follow these steps?
1.ExceptionDeployer.exe --workflow=install --mode=pre or can I run the msi that is in the ex
2. Run the setup.exe or msi
3. ExceptionDeployer.exe --mode=post 
And for the other products created with CCP for example Photoshop CC I have to follow these steps?
1. Run setup.exe or msi
2. Exceptiondeployer.exe --workflow=install --mode=pre
3. Exceptiondeployer.exe --workflow=install --mode=post
What happens if I choose not to run the Exeptiondeployer for Photoshop CC? What is installed from the exceptionfolder? There is a msi-file in the exception folder. Can I run the msi instead of the ExceptionDeployer.exe?
Thanks,
John

Kartikay_Sharma

Participating Frequently

Hi McQueen,

1) Acrobat needs to be deployed first and you can use the command as : ExceptionDeployer.exe --workflow=install --mode=pre .

2 )If you wish to install rest of the product (Excluding Lightroom and Muse) use the command mentioned below .

Msiexec /I "path of setup.exe" /qn

Path of Setup.exe : Should be exact location within the Build folder .

3) For installing the remaining two products , you can install them using the following command .

ExceptionDeployer.exe --workflow=install --mode=post

Please keep in mind that we need to rung these commands in CMD running with Admin privileges .

Cheers,

Kartikay Sharma

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