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Acrobat Professional DC2015 12.0 MLP AOO License MEA

New Here ,
Apr 13, 2022 Apr 13, 2022

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our organization bought 6 licenses Acrobat Professional DC2015 12.0 MLP
AOO License MEA (65258644) in 2016 but now we need to usethem, is there is a way to know if they are already used or how to install the licenses and use it on different PCs? and what happens if we isnatll them and use them and then discovered that they were already used? as we can't get any help from the online agent because it's out of service

 

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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MOVED TO THE ACCOUNT, PAYMENT, & PLAN FORUM

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Adobe Employee ,
Apr 13, 2022 Apr 13, 2022

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Hi Novert23769566m8yr,

We appreciate you writing in. All the AOO license queries are handled by our Enterprise and Teams community. I'll be moving this thread there so that it can get addressed ASAP.

Please stand by!

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi there,

 

We understand that you want to know whether the Acrobat Professional DC2015 12.0 MLP AOO Licenses MEA can be used.

 

Here are some documents which can be helpful: 

https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/licensing.html#serialized-deployment

https://helpx.adobe.com/in/acrobat/kb/how-to-Re-Serialize-Acrobat-using-the-APTEE-tool.html 

https://helpx.adobe.com/enterprise/kb/provisioning-toolkit-enterprise.html 

 

In case this does not work, You will have to contact support for further assistance. There is an option of connecting with the chat support as well, You can initiate the chat by clicking here.

 

Hope this helps.

Charles

 

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