Participating Frequently

Question

Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool has stopped working...

Forum|Forum|8 years ago
February 28, 2018
1 reply
19930 views

I am in the process configuring an uninstaller for Adobe Reader in case we have failed installation within our company. I found your cleaner tool, which is exactly what I needed!

However, after the tool completes the uninstall process (logs have finished being written), it crashes. I have tested this on multiple computers. Even if I run the tool without any adobe software installed, whenever it completes and you hit "Finish", it crashes. If I run it silently, it crashes.

My machine is a Precision 3520 with Windows 10 1709. However, this happened with a VM running 1709 as well.

Has anyone else experienced this?

This topic has been closed for replies.

Inspiring

What are the product versions you are trying to remove?

jaredj74627508Author

Participating Frequently

I have been testing the tool by removing 18.011.20035.

The removal appears to be successful and the logging ends.

Like I mentioned before, even if I run the tool when NO adobe product is installed, it still crashes at the end once you click "Finish."

.

jaredj74627508Author

Participating Frequently

Can you provide the product name, track, and major version rather than the build number?

Here are the error details from the Application logs...

Faulting application name: AdobeAcroCleaner_DC2015.exe, version: 4.0.0.15957, time stamp: 0x5595f7a4

Faulting module name: ntdll.dll, version: 10.0.16299.192, time stamp: 0x16e7ff7f

Exception code: 0xc0000374

Fault offset: 0x000da8b9

Faulting process id: 0x6080

Faulting application start time: 0x01d3b0cb50c6709a

Faulting application path: C:\Users\________\Desktop\AdobeAcroCleaner_DC2015.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 4b4d5a13-9b15-4817-8749-9ff86c275b86

Faulting package full name:

Faulting package-relative application ID: