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Add only one user to a product

New Here ,
Oct 08, 2021 Oct 08, 2021

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Our dashboard shows 6 licenses and we have 4 users assigned. I want to add a licenses to one more user but in the dialog box I only have the possibility to add 2 users.

I would simply add 2 users but the problem is that one license will stop and we do not want to extend it.

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Licensing , Manage account , Teams , Users and groups

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correct answers 1 Correct answer

Community Expert , Oct 08, 2021 Oct 08, 2021

Please confirm that you are on this screen:

Abambo_0-1633713835969.png

"Add user" will assign a new licence to a user. Obviously, I can't currently do that as we used all our licences at our disposal... and I can't add a licence just for the fun of demonstrating this... or remove licences from my working pals...

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Community Expert ,
Oct 08, 2021 Oct 08, 2021

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Please confirm that you are on this screen:

Abambo_0-1633713835969.png

"Add user" will assign a new licence to a user. Obviously, I can't currently do that as we used all our licences at our disposal... and I can't add a licence just for the fun of demonstrating this... or remove licences from my working pals...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 12, 2021 Oct 12, 2021

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Hi Abambo, we can close the thread. I tried again and then it worked. Probably the scanning of the validity of the mail address didn't work properly the first time. Leaving the cursor a bit longer in the entry-field, allowed the site to validate the mail address and activated the button to finish the operation.

 

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