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Hilly_2014
Participant
December 2, 2013
Answered

Adding an additional seat to Creative Cloud & potentially bought twice!

  • December 2, 2013
  • 1 reply
  • 1014 views

Hi all,

Can any customer support people help? I've been sat on hold to their main UK contact number for the last 36 mins with no response.

We currently already have 2 accounts set up in Creative Cloud and tried to add a 3rd but may have accidently purchased this twice (once via the join method on http://www.adobe.com/uk/products/creativecloud.html and one via the 'add seat' method with Creative Cloud itself).

Can a customer support person please get in touch with myself ASAP just so that I can just confirm that only one purchase has gone through, rather than 2?

Many thanks,

Stephen

This topic has been closed for replies.
Correct answer Romsinha-9KMEUt

Hi Hilly_2014,

Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

Regards,

Romit Sinha

1 reply

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUtCorrect answer
Adobe Employee
December 4, 2013

Hi Hilly_2014,

Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

Regards,

Romit Sinha

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