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Admin Console Broken

New Here ,
Nov 29, 2023 Nov 29, 2023

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For over a week now we have been asking Adobe for help with our console related issue- we are unable to assign any licenses, users that had licenses were suddenly notified that their account was no longer active, and nobody can work!!!!!  I have called numerous times and always Adobe says the engineering team is working on it.  For a week?????  Our hands are tied here.  Does anyone have a direct number to the engineering team? please help us!!!!

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Admin console , Licensing , Troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jan 07, 2024 Jan 07, 2024

Hi @Annie5E5C ,

 

I reviewed the account that you have used to post here and found out that you have raised a support case, I hope that your issue has been resolved. Please let us know if you need any further assistance. 

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

if that's what you've been doing, ask them why it's taking so long and what can be done to give you access to a working console.

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Community Expert ,
Nov 29, 2023 Nov 29, 2023

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@Annie5E5C do you have a ticket number for the issue?

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Adobe Employee ,
Jan 07, 2024 Jan 07, 2024

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Hi @Annie5E5C ,

 

I reviewed the account that you have used to post here and found out that you have raised a support case, I hope that your issue has been resolved. Please let us know if you need any further assistance. 

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