Admin Console Broken

[Annie5E5C]

For over a week now we have been asking Adobe for help with our console related issue- we are unable to assign any licenses, users that had licenses were suddenly notified that their account was no longer active, and nobody can work!!!!!  I have called numerous times and always Adobe says the engineering team is working on it.  For a week?????  Our hands are tied here.  Does anyone have a direct number to the engineering team? please help us!!!!

[kglad]

open the support tab on your admin console > start chat or start case or request expert session. https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

if that's what you've been doing, ask them why it's taking so long and what can be done to give you access to a working console.

[Kevin Stohlmeyer]

@Annie5E5C do you have a ticket number for the issue?

[iCharles · Accepted solution]

Hi @Annie5E5C ,

I reviewed the account that you have used to post here and found out that you have raised a support case, I hope that your issue has been resolved. Please let us know if you need any further assistance.