When I navigate to the adminconsole.adobe.com Products page, I do not get the usual blue "Add Products" button. I can add a user, but not a product. What's up with that? I have been using this feature to add licenses to my Team for years. Monthly billing works fine, but today, I cannot add a product subscription. I would like to add another Acrobat Std, to my existing 5 licenses, but cannot find a way. Any ideas?
Thanks!
ericg27321436, good evening.
You are under contract for a monthly billing plan.Do you add licenses just before the monthly billing date?
When the bill is finalized, it seems that it is not possible to add because the billing is not in time even if it is added at that time.
As a similar phenomenon, it seems that the cancellation button of the personal version can not be pressed immediately before the billing date.
The only solution is to contact customer support or add it from the console after the billing date.
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