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Christoph5FD3
Participant
January 4, 2021
Answered

Admin Console: Remove aktive license

  • January 4, 2021
  • 1 reply
  • 7453 views

Hi Forum,

 

I had to remove a active User from the Adobe Admin console. Now i want to remove the (not more used license) for Adobe Creative Cloud. How can i do that?

 

For now the admin console simply tells me that i have 0/1 assigned Adobe Creative Cloud Licenses.

 

Thanks for any advise.

 

Chris

This topic has been closed for replies.
Correct answer Bani Verma

Hi Chris, 

 

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us. 

 

Hope this helps.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
January 4, 2021

Hi Chris, 

 

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

 

To remove licenses outside of the renewal period, navigate to Adobe Admin Console > Support to contact us. 

 

Hope this helps.

E
easyfiets
Participant
January 13, 2022

I'm in my renewal period and still cannot change anything. Been redirected 3 times and are waiting in the chat for 20 minutes just to do something I have been waiting months to do.

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