Rebecca298821495bjl

Participant

Answered

Admin Console

Forum|Forum|2 years ago
May 14, 2023
2 replies
1755 views

I need to update my billing information and it keeps saying login to the Admin console and then when I try - it says I dont have access to it and to contact the administor for the account! Im the only person on the account!! and that stupid chat robot is good for nothing! Is there an actual number or email I can contact at Adobe to get this fixed!

Cheers

Admin console

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Correct answer Ashish_Harrison

Hi @Rebecca298821495bjl, I have shared the details with you in a personal message; please connect with us so we can help you on priority. Thanks!

Ashish_HarrisonCorrect answer

Adobe Employee

Hi @Rebecca298821495bjl, I have shared the details with you in a personal message; please connect with us so we can help you on priority. Thanks!

Regards,Ashish Harrison

Community Expert

Community Expert

go to https://account.adobe.com

any problem?

Rebecca298821495bjlAuthor

Participant

Yup I can get to that part and be logged in - but cant get to the admin console part for the billing issues 😞

Community Expert

Community Expert

you're confused.

do you have a teams or enterprise subscription?

if not, you do not have access to a teams/enterprise admin console.

ie, if you have an individual subscription,

https://helpx.adobe.com/manage-account/using/update-billing-information.html