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Admin portal not showing all licenses

New Here ,
Apr 28, 2023 Apr 28, 2023

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Our Adobe admin portal seems to not be showing us all of the licesnes we currently have. On the overview page, it shows we currently have 0 of 1 license assigned for Acrobat Pro. If I go to the Account page, however, I see at the bottom that we have 4 Acrobat Pro licenses. The 4 should be the correct quantity, so not sure why it's not showing them anywhere else.

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correct answers 1 Correct answer

Adobe Employee , May 01, 2023 May 01, 2023

Hi @Tyler29638566gd57 

 

Thanks for writing back, and we apologize for the inconvenience you have faced.

Please open up a support case from the admin console > Support Tab so we can investigate the issue.

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

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Hi @Tyler29638566gd57 

 

Thanks for explaining your issue.

Can you please confirm/check the number of licenses you have purchased?

 

If the number is more than one and your account manager / reseller has added those licenses to your console and you are not able to see them. Please open up a support case from the admin console > Support Tab so we can investigate the issue.

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New Here ,
May 01, 2023 May 01, 2023

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I have checked with the reseller and the licenses should be there. Everything has been done from their end. I have already tried contacting support through the chat. I got passed around 4 or 5 times before finally getting disconnected.

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hi @Tyler29638566gd57 

 

Thanks for writing back, and we apologize for the inconvenience you have faced.

Please open up a support case from the admin console > Support Tab so we can investigate the issue.

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