• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Admin portal not showing all licenses

New Here ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Our Adobe admin portal seems to not be showing us all of the licesnes we currently have. On the overview page, it shows we currently have 0 of 1 license assigned for Acrobat Pro. If I go to the Account page, however, I see at the bottom that we have 4 Acrobat Pro licenses. The 4 should be the correct quantity, so not sure why it's not showing them anywhere else.

Views

902

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 01, 2023 May 01, 2023

Hi @Tyler29638566gd57 

 

Thanks for writing back, and we apologize for the inconvenience you have faced.

Please open up a support case from the admin console > Support Tab so we can investigate the issue.

Votes

Translate

Translate
Community Expert ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Hi @Tyler29638566gd57 

 

Thanks for explaining your issue.

Can you please confirm/check the number of licenses you have purchased?

 

If the number is more than one and your account manager / reseller has added those licenses to your console and you are not able to see them. Please open up a support case from the admin console > Support Tab so we can investigate the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

I have checked with the reseller and the licenses should be there. Everything has been done from their end. I have already tried contacting support through the chat. I got passed around 4 or 5 times before finally getting disconnected.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 01, 2023 May 01, 2023

Copy link to clipboard

Copied

LATEST

Hi @Tyler29638566gd57 

 

Thanks for writing back, and we apologize for the inconvenience you have faced.

Please open up a support case from the admin console > Support Tab so we can investigate the issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines