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Tyler29638566gd57
Participant
April 28, 2023
Answered

Admin portal not showing all licenses

  • April 28, 2023
  • 2 replies
  • 1830 views

Our Adobe admin portal seems to not be showing us all of the licesnes we currently have. On the overview page, it shows we currently have 0 of 1 license assigned for Acrobat Pro. If I go to the Account page, however, I see at the bottom that we have 4 Acrobat Pro licenses. The 4 should be the correct quantity, so not sure why it's not showing them anywhere else.

This topic has been closed for replies.
Correct answer Gurdeep.Singh

Hi @Tyler29638566gd57 

 

Thanks for writing back, and we apologize for the inconvenience you have faced.

Please open up a support case from the admin console > Support Tab so we can investigate the issue.

2 replies

Gurdeep.Singh
Adobe Employee
Gurdeep.Singh
Adobe Employee
April 28, 2023

Hi @Tyler29638566gd57 

 

Thanks for explaining your issue.

Can you please confirm/check the number of licenses you have purchased?

 

If the number is more than one and your account manager / reseller has added those licenses to your console and you are not able to see them. Please open up a support case from the admin console > Support Tab so we can investigate the issue.

T
Tyler29638566gd57Author
Participant
May 1, 2023

I have checked with the reseller and the licenses should be there. Everything has been done from their end. I have already tried contacting support through the chat. I got passed around 4 or 5 times before finally getting disconnected.

Gurdeep.Singh
Adobe Employee
Gurdeep.SinghCorrect answer
Adobe Employee
May 1, 2023

Hi @Tyler29638566gd57 

 

Thanks for writing back, and we apologize for the inconvenience you have faced.

Please open up a support case from the admin console > Support Tab so we can investigate the issue.

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 28, 2023

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

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