administration console does not allow adding users

[soporte_solinco]

administration console does not allow adding users

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from account, payment and plan">

[kglad]

open the support tab on your admin console > start chat or start case or request expert session.

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

[Anshul_Nautiyal · Accepted solution]

Hi @soporte_solinco,

Thanks for reaching out.

This error typically occurs when domain enforcement is enabled. Domain enforcement allows system administrators to restrict organization-owned domains to prevent users from creating and using personal Adobe ID accounts with corporate email addresses.

To check whether domain enforcement is active for your organization, please refer to the following documentation:
https://adobe.ly/43NtuZg

If domain enforcement is required for your setup, but certain users still need access via personal Adobe IDs, you can add them to the exception list. Detailed steps for managing the exception list are available here:
https://adobe.ly/4luhRfR

Hope this helps. Let us know if you need further assistance. 

Regards,
^AN

[soporte_solinco]

Good morning Anshul.

We tried to follow the steps shared above but we did not find the options shown in the documentation.

[Anshul_Nautiyal]

Hi @soporte_solinco,

I see that there are multiple contracts associated with the Adobe ID you used to post this query. To assist you further, could you please share the specific contract ID where you're trying to add the user? You can send it to me via a personal message.

For guidance on how to send a personal message in the Adobe Community, please refer to this article:
https://adobe.ly/3TxnVYE

Looking forward to your response.

Regards,
^AN

[Anshul_Nautiyal]

Hi @soporte_solinco,

I have sent you a personal message. Can you please check.

Regards,
^AN