Adobe Acrobat DC - disable sign in to activate software

Question

I have used the customization wizard, input my serial number and every time I install the Acrobat package I am prompted to Sign In to Activate my software.

In the customization wizard I have tried to click "Grant Offline Exception", but I get an error every time (log at bottom).

I need to find a way to disable this box as the users that have the software will not have an associated Adobe account to activate the software.

Can anyone help?

Thanks

11/17/15 14:45:39:031 | [DEBUG] | | | | LicenseUtilManager | | | 12876 | LEID=V7{}AcrobatESR-12-Win-GM DLEID=V7{}AcrobatESR-12-Win-GM ELEID=V7{}AcrobatESR-12-Win-GM LOCALE=en_US APPAMT = C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT DAMT = C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\AMT

11/17/15 14:45:39:031 | [DEBUG] | | | | LicenseUtilManager | | | 12876 | ProcessXMLFile : ELEID found V7{}AcrobatESR-12-Win-GM

11/17/15 14:45:39:202 | [DEBUG] | | | | PCDService | | | 12876 | No value for key [PDApp_WF_Offline] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

11/17/15 14:45:39:207 | [INFO] | | | | uiswitch | | | 12876 | Key Value AdobeCode [{AC76BA86-1033-FFFF-7760-000000000007}]

11/17/15 14:45:39:208 | [INFO] | | | | uiswitch | | | 12876 | Key Value AppDriverLEID [V7{}AcrobatESR-12-Win-GM]

11/17/15 14:45:39:208 | [INFO] | | | | uiswitch | | | 12876 | Key Value AppLicensingLEID [V7{}AcrobatESR-12-Win-GM]

11/17/15 14:45:39:208 | [INFO] | | | | uiswitch | | | 12876 | Key Value AppListOfLocales [en_US{|}en_AE{|}en_IL]

11/17/15 14:45:39:208 | [INFO] | | | | uiswitch | | | 12876 | Key Value AppRunningLEID [V7{}AcrobatESR-12-Win-GM]

11/17/15 14:45:39:209 | [INFO] | | | | uiswitch | | | 12876 | Key Value DriverAdobeCode [{AC76BA86-1033-FFFF-7760-000000000007}]

11/17/15 14:45:39:218 | [DEBUG] | | | | PCDService | | | 12876 | No value for key [EULA_ACCEPTANCE_SERVER] in hive [V7{}AcrobatESR-12-Win-GM] in cache : 519

11/17/15 14:45:46:254 | [DEBUG] | | | | PCDService | | | 1936 | No value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}en_US] in cache : 519

11/17/15 14:45:46:254 | [DEBUG] | | | | PCDService | | | 1936 | Failed to read value for key [SN] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] from cache : 769

11/17/15 14:45:46:254 | [INFO] | | | | OOBELib | | | 1936 | OOBELib GetLicensingLEID : App LEID is V7{}AcrobatESR-12-Win-GM{|}en_US

11/17/15 14:45:46:254 | [INFO] | | | | OOBELib | | | 1936 | OOBELib GetLicensingLEID : LEID to be set is V7{}AcrobatESR-12-Win-GM

11/17/15 14:45:46:254 | [INFO] | | | | OOBELib | | | 1936 | Not a case of AX/FB licensing : V7{}AcrobatESR-12-Win-GM, 970787086814181497187627

11/17/15 14:45:46:270 | [DEBUG] | | | | FlexiSrz | | | 1936 | Found ProductVersion: 12000000 from SLConfig C:\Program Files (x86)\Common Files\Adobe\SLCache\SLConfigs\V7{}AcrobatESR-12-Win-GM\SLConfig.xml

11/17/15 14:45:46:277 | [DEBUG] | | | | FlexiSrz | | | 1936 | Found ProductVersion: 12000000 from SLConfig C:\Program Files (x86)\Common Files\Adobe\SLCache\SLConfigs\V7{}AcrobatESR-12-Win-GM\SLConfig.xml

11/17/15 14:45:46:282 | [DEBUG] | | | | FlexiSrz | | | 1936 | Found ProductVersion: 12000000 from SLConfig C:\Program Files (x86)\Common Files\Adobe\SLCache\SLConfigs\V7{}AcrobatESR-12-Win-GM\SLConfig.xml

11/17/15 14:45:46:284 | [DEBUG] | | | | OOBELib | | | 1936 | CheckWFType: Either Payloadcode is empty or eula suppressed for {AC76BA86-1033-FFFF-7760-000000000007}

11/17/15 14:45:46:285 | [DEBUG] | | | | PCDService | | | 1936 | Failed to read value for key [RememberedSerial] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] from cache : 769

11/17/15 14:45:46:285 | [DEBUG] | | | | PCDService | | | 1936 | Failed to read value for key [RememberedSerial] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] from cache : 769

11/17/15 14:45:46:287 | [DEBUG] | | | | PCDService | | | 1936 | Failed to read value for key [RememberedSerial] in hive [V7{}AcrobatESR-12-Win-GM{|}ALL] from cache : 769

11/17/15 14:45:46:305 | [INFO] | | | | OOBELib | | | 1936 | LEID for RememberedSN =V7{}AcrobatESR-12-Win-GM, Locale=en_US

11/17/15 14:45:46:308 | [DEBUG] | | | | PCDService | | | 1936 | No value for key [ENABLE_EEP_SIGNIN] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 10

11/17/15 14:45:46:308 | [DEBUG] | | | | PCDService | | | 1936 | No value for key [REG_TRIAL_OVERRIDE] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 10

11/17/15 14:45:46:308 | [INFO] | | | | PCDUtility | | | 1936 | IsRegistrationSuppressed : checking reg suppression using payloadcode {AC76BA86-1033-FFFF-7760-000000000007}

11/17/15 14:45:46:308 | [DEBUG] | | | | PCDService | | | 1936 | No value for key [Registration] in hive [{AC76BA86-1033-FFFF-7760-000000000007}] in master : 10

11/17/15 14:45:46:309 | [DEBUG] | | | | PCDService | | | 1936 | Failed to read value for key [LimitedGraceConsumed] in hive [V7{}AcrobatESR-12-Win-GM{|}LGC] from cache : 769

11/17/15 14:45:46:332 | [INFO] | | | | OOBELib | | | 1936 | LEID=V7{}AcrobatESR-12-Win-GM

11/17/15 14:45:46:332 | [DEBUG] | | | | PCDService | | | 1936 | No value for key [ENABLE_RESIDUAL_MODE] in hive [V7{}AcrobatESR-12-Win-GM] in master : 10

leb624 · Accepted Answer

Try this. I was having the same issue with DC, found this post this morning. Even though it refers to XI, it worked. Strangest thing.

Adobe Acrobat Standard XI – SCCM deployment‌

"

Personalization Options
Should be self explained

Right to the serial number there is button called “Grant Offline Exception”. Click it! If you don’t every single user will have to verify the license key over the internet.
In my case I got the following error message:
“Offline exception grant process failed. Please refer to oobelib.log in %temp% folder and wizard help for more details”

For me it was really a mess, as there was no log file in mentioned folder neither on the whole harddisk. So I googled a little bit and found nothing useful until I found in the comments on website the following advice which worked for me. There is a bug in the current version of the customization wizard which is causing this function to fail. The problem is, that the program is using a exe named adobe_prtk.exe which you can actually find in your Adobe Customization Wizard XI folder (C:\Program Files (x86)\Adobe\Adobe Customization Wizard 11). The application is looking for the file in the previous version folder! So just create a folder C:\Program Files (x86)\Adobe\Customization Wizard 10 and copy the adobe_prkt.exe from the 11 to the 10 folder. That’s it!"

EnterpriseHelp · Answer

Try installing manually without the Wizard and see if it installs and accepts your license. Post back.

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