Adobe Acrobat Perpetual License Reassignment

[jeremya26815835]

I've looked everywhere and can't find this documented anywhere hope you all can help. If we own a license for Adobe Acrobat Pro through the perpetual volume license program and have used it on a computer and that user leaves, can we then reuse it on another computer/user if that first user leaves and is no longer using the license?

I know with Microsoft OEM versions are stuck on the one computer you installed them on and volume license keys are reassignable but I'm not sure how it works with Adobe. Thanks so much!

[kglad]

you should still deactivate it (open acrobat > help > deactivate) on the computer where it's no longer used.  then you can uninstall it, if you want.

[jeremya26815835]

thanks so much for your reply. To confirm though in terms of what is allowed with a license it is ok to reuse a license on another user's computer as long as the first person is no longer using it?

Thanks!

[kglad · Accepted solution]

yes, but without deactivation, if there's a limit to the number of installations, that will count as another license installation.

if there's no limit (which i think is typical of volume licenses), then there's no benefit to deactivation.

[jeremya26815835]

Awesome thanks so much!

[kglad]

you're welcome.

[Phatteerata27747766k6sb]

Hi,

I have Adobe Acobat DC 2015 and would like to transfer the license to new PC. I try to follow your step to deactivate the license but There is no "deactivate" in the menu. Could you please advise how we can do.

[kglad]

@Phatteerata27747766k6sb 

are you the admin of a teams or enterprise license?

[kglad]

@Phatteerata27747766k6sb 

and your acrobat shows it's already deactivated.

[james_0265]

Hi! May I ask how can I check if the license is already deactivated in this case? 

[kglad]

afaik, only by trying to activate and not getting an excess activation count message.  not convenient, i know.

[james_0265]

May I ask what is the step to check the activation ? also if I want to diactivte is it only can manage from the admin accont ?  Thank you !

[kglad]

to see if an app is activated, open it > click help > and see if sign-in is clickable.  if it is, the app's not activated.  if it's grayed-out and unclickable, the app is activated.

unfortunately, you can't determine (adobe server) deactivation the same way.  eg, your local installation can be deactivated but that information isn't registered on adobe's servers.

[james_0265]

Got it! Thank you!