Adobe Acrobat Pro Installer Nowhere to be found on Laptop

Hello,

I am trying to install Adobe Acrobat Pro for one of our clients.  I've never had issues before.  I've assigned them a licence and usually I remote them to go through set up as they don't have admin rights.  When I try to set up I get a little pop up saying something along the lines of  'search for the Adobe Installer in the downloads section of your browser or computer'.  I have searched everywhere, I can't find it anywhere.  I get the option to restart the download but it just brings that pop up again.  Has anyone had this issue before?

Many thanks