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A
atuff
Participant
October 3, 2019
Answered

Adobe Acrobat Reader DC Blocked by GPO shortly after opening

  • October 3, 2019
  • 2 replies
  • 1328 views

Good Morning,

 

I am having difficulty fixing an issue with Adobe Acrobat Reader DC where it closes shortly after opening after reporting it has been restricted by GPO. I have added every associated EXE I can find to the permitted list for restricted users and made sure none are listed under not permitted. I have also double checked GPO settings in general, not seeing any obvious restriction to finesse a bit further. Event Viewer is not yielding any useful information.

 

Per Microsoft, I am trying to download the License Repair Tool: https://files.acrobat.com/a/preview/ea718d3b-1c4c-47fa-95f2-1f3df88d46a1

 

It appears to be unavailable. I am trying to resolve this matter as expediently as possible and would appreciate your assistance. Thank You.

This topic has been closed for replies.
Correct answer Yash_Mathur

Could you please whitelist all the subfolders and processes at 'C:\Program Files (x86)\Adobe\Acrobat Reader DC' in the GPO because it appears that it could be child process launched by Reader DC is getting blocked by GPO.

2 replies

A
atuffAuthor
Participant
October 11, 2019

This fixed the problem Yash_Mathur, thank you. A pity we can't figure out what specifically was being blocked but good enough.

Yash_Mathur
Adobe Employee
Yash_MathurCorrect answer
Adobe Employee
October 10, 2019

Could you please whitelist all the subfolders and processes at 'C:\Program Files (x86)\Adobe\Acrobat Reader DC' in the GPO because it appears that it could be child process launched by Reader DC is getting blocked by GPO.

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