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Adobe Acrobat Reader DC Blocked by GPO shortly after opening

New Here ,
Oct 03, 2019 Oct 03, 2019

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Good Morning,

 

I am having difficulty fixing an issue with Adobe Acrobat Reader DC where it closes shortly after opening after reporting it has been restricted by GPO. I have added every associated EXE I can find to the permitted list for restricted users and made sure none are listed under not permitted. I have also double checked GPO settings in general, not seeing any obvious restriction to finesse a bit further. Event Viewer is not yielding any useful information.

 

Per Microsoft, I am trying to download the License Repair Tool: https://files.acrobat.com/a/preview/ea718d3b-1c4c-47fa-95f2-1f3df88d46a1

 

It appears to be unavailable. I am trying to resolve this matter as expediently as possible and would appreciate your assistance. Thank You.

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Acrobat , Enterprise

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correct answers 1 Correct answer

Adobe Employee , Oct 09, 2019 Oct 09, 2019

Could you please whitelist all the subfolders and processes at 'C:\Program Files (x86)\Adobe\Acrobat Reader DC' in the GPO because it appears that it could be child process launched by Reader DC is getting blocked by GPO.

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Adobe Employee ,
Oct 09, 2019 Oct 09, 2019

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Could you please whitelist all the subfolders and processes at 'C:\Program Files (x86)\Adobe\Acrobat Reader DC' in the GPO because it appears that it could be child process launched by Reader DC is getting blocked by GPO.

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New Here ,
Oct 11, 2019 Oct 11, 2019

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This fixed the problem Yash_Mathur, thank you. A pity we can't figure out what specifically was being blocked but good enough.

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