Adobe Acrobat Reader DC - Disable Start Free Trial

New Here ,
Feb 26, 2019 Feb 26, 2019

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Hi,

Need to roll out Adobe Acrobat Reader DC MUI 19.008.20080 to 50,000+ machines. When launching a PDF, I get a 'Start Free Trial' in the bottom right hand corner. Whilst the majority or users wouldn't be able to download and install this, I want to remove this as a best practice for a large corporate environment.

NB - bAcroSuppressUpsell = 1 already set via policy key/Adobe Customisation wizard but made no difference.

StartFreeTrial.JPG

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correct answers 1 Correct answer

New Here , Aug 26, 2020 Aug 26, 2020

Hi 

 

Here are the steps to manually add the entry via Regedit

Within the cIPM Key  

Create a new DWORD (32-bit) Value

name: bDontShowMsgWhenViewingDoc

Value: 0

As per the 2 attached images

nathanmnz_0-1598433642221.png  

nathanmnz_1-1598433794926.png

 

 

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Adobe Employee ,
Feb 26, 2019 Feb 26, 2019

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I'm under the impression there is no way to do that at the moment. I'm checking to see if my knowledge is up-to-date.

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New Here ,
Mar 27, 2019 Mar 27, 2019

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Any development on this issue ? There is a serious lag while scrolling just before the "Start Free Trial" option appears and it annoys a lot of our users. Once the "Start Free Trial" option appears, the lag goes away.

How can I prevent this from happening ?

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Adobe Employee ,
Mar 27, 2019 Mar 27, 2019

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I'm sorry that it's not possible at the moment. I did file a bug, and I'll paste your comment and the url to this post into that bug. This feature is tied into other features so a change in this area is likely to take several months.

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New Here ,
Aug 12, 2019 Aug 12, 2019

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Just following up. It has been (currently) over four months since the bug was filed. Is there any headway on resolving this?

Also of possible note - This is displayed regardless of whether the full version of Acrobat ("Pro") is also installed on the same device.

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New Here ,
Apr 24, 2020 Apr 24, 2020

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Has this ever been resolved? Running into this issue as well and would like to remove it if possible.  Thanks

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New Here ,
May 18, 2020 May 18, 2020

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https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockdown.html#Upsell

 

In the customization wizard, it should show up like this:

 

K1DH8ID

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Explorer ,
Jul 24, 2020 Jul 24, 2020

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This is so annoying, someone who was worked on UI/UX should be fired, whenever I open the PDF that button appear few seconds after dragging my attention back to that corner

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New Here ,
Aug 26, 2020 Aug 26, 2020

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The reg key below will remove the 'Start Free Trial' in the bottom right hand corner of Reader DC

Im using 2020.012.20041

reg add "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cIPM" /v bDontShowMsgWhenViewingDoc /t REG_DWORD /d 00000000 /f

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Explorer ,
Aug 26, 2020 Aug 26, 2020

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Hello Nathan, there was no cIPM so I have created it and also placed the value you provided but no result, button still appear. Can you please check did I put the value correctly? 

Windows 10 was restarted and Reader is 2020.012.20043

 

Thank you !reader.jpg

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New Here ,
Aug 26, 2020 Aug 26, 2020

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Hi 

 

Here are the steps to manually add the entry via Regedit

Within the cIPM Key  

Create a new DWORD (32-bit) Value

name: bDontShowMsgWhenViewingDoc

Value: 0

As per the 2 attached images

nathanmnz_0-1598433642221.png  

nathanmnz_1-1598433794926.png

 

 

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Explorer ,
Aug 26, 2020 Aug 26, 2020

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Thank you a lot Nathan for your efforts, it is finally solved!

Best regards!

 

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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I tried this in the hopes it would remove the blue "Try Acrobat Pro DC" button on the right of the tab bar, as well as the "Try Acrobat DC for free" button on the home page, but no luck. See attached images.

 

I would love to be able to remove all these upsell buttons!adobe1.jpgadobe2.jpg 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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To remove that button or the free trial message on startup, try this:
Under cIPM:

Create a new DWORD (32-bit) Value

name: bShowMsgAtLaunch

Value: 0

 

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Hi

This works for about 5 seconds and then it shows again which I find weird. @MKairys did you manage to disable it completely?

Br

Dan

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New Here ,
Feb 11, 2021 Feb 11, 2021

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I face the same issue and it seems to be related with the latest version of Adobe Reader DC (21.001.20135). 

The MST upsell value and registry keys do not remove this button.

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Community Beginner ,
Feb 11, 2021 Feb 11, 2021

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You know, I thought I hadn't but it is gone. Perhaps there was a reboot in there... Anyway I'm using 20135 and I am not seeing any upsell stuff.

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New Here ,
Feb 24, 2021 Feb 24, 2021

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LATEST

Latest patch 21.001.20140 seems to have solved the issue with the upsell button for us.

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