Adobe Acrobat Sign for Enterprise - Stuck in Trial Account Creation

Question

Got a trial link to the enterprise license, and I am trying to redeem it with an account. I am stuck in this page, and the create account button just keeps spinning.

I was able to redeem it initially with another account. (emails below are an example..):
1. Main account had an email abc@test.com
2. Trial requires another user account, so with the advice from the support person, I changed it to def@test.com.
3. I've been trying to sign up with def@test.com
4. stuck in the initial account creation page.

Anshul_Nautiyal · Answer

Hi @dev_2208, Thank you for reaching out.Upon checking on the backend, I can confirm that the Adobe ID shown in the attached screenshot has been successfully created and currently has a license assigned via the Admin Console.Please try logging in at https://adobe.ly/42mWyWH using an incognito/private browser window. When prompted to choose a profile, select Personal ID to proceed.If you encounter any errors while logging in, you can try removing the Adobe ID from the Admin Console. After removal, re-add the user and reassign the license. You can refer to the following documentation for detailed steps:Manage users individually – Adobe Admin ConsoleWe hope this resolves the issue. Please let us know if you have any further questions or need additional assistance.Regards,^AN

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